Customer Care Executive Spanish

7 days ago

New Delhi, India INDIECULTURE Services Pvt Ltd Full time

**Skills**

Marketing

Communication skills

Computer Skills

Fluent ENGLISH writing and speaking

Fluent Spanish writing

Italian is a plus

**Job Summary**

**Responsibilities and Duties**
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.

**Qualifications and Skills**
- Graduate from any stream.
- E-commerce background is preferred.
- Excellent writing communication required. Efficient writing skills are required.
- Spanish language is a must and should be proficient (read & write)

Italian is a plus
- Basic Telephone Etiquettes
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Basic Tech Support Skill
- Trouble shooting
- Good reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement well

**Benefits**
- Willing to work in Rotational shifts
- Fixed - Sunday Off.
- Health insurance
- Paid leaves / Leave encashment

**Job Types**: Full-time

**Experience**:

- total work: 1 year (preferred)

**Salary**: From ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Language**:

- Spanish (required)
- English (required)

Expected Start Date: 27/09/2020
- Health insurance

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