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Customer Care Executive Spanish
2 weeks ago
**Skills**
Marketing
Communication skills
Computer Skills
Fluent ENGLISH writing and speaking
Fluent Spanish writing
Italian is a plus
**Job Summary**
**Responsibilities and Duties**
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
**Qualifications and Skills**
- Graduate from any stream.
- E-commerce background is preferred.
- Excellent writing communication required. Efficient writing skills are required.
- Spanish language is a must and should be proficient (read & write)
Italian is a plus
- Basic Telephone Etiquettes
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Basic Tech Support Skill
- Trouble shooting
- Good reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement well
**Benefits**
- Willing to work in Rotational shifts
- Fixed - Sunday Off.
- Health insurance
- Paid leaves / Leave encashment
**Job Types**: Full-time
**Experience**:
- total work: 1 year (preferred)
**Salary**: From ₹35,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Language**:
- Spanish (required)
- English (required)
Expected Start Date: 27/09/2020
- Health insurance
