Customer Relationship Executive

1 week ago

Khairatabad Hyderabad Telangana, India KUN EXCLUSIVE Full time

**Role Description**

This is a full-time on-site role for a CRE at BMW KUN Exclusive Telangana & AP located in Hyderabad. The CRE will be responsible for greeting and welcoming customers upon arrival, directing customers to the appropriate departments, managing customer inquiries and complaints, and providing a positive customer experience.

**Qualifications**
- Ensure that every customer is given proper attention and develop a personal rapport with the customer.
- Ensure that every customer is followed up post-enquiry/test drive/sales/complaint resolution, and feedback is recorded as per the defined intervals.
- Ensure accurate records are maintained for enquiry/test drive/delivery/complaint.
- Ensure 24-hour follow-up on enquiries.
- Act as a receptionist in the absence of the same and ensure BMW adequate Welcome, greeting, and hospitality.
- To be responsible for making outbound calls daily using the data provided.
- To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.
- Handling Appointments
- Managing and scheduling appointments for procedures
- To convert the calls to new business leads.
- To achieve agreed personal and departmental targets captured from the calling data provided.
- To inform potential clients of the company’s products and services.
- To use company databases to gain potential leads.
- To be proactive in identifying opportunities for new business.
- To input and maintain customer information into the company database.
- To ensure guest satisfaction at all times.
- Handle telephone queries.
- To build relationships with colleagues and clients.
- To deal with clients professionally at all times, aligned with our brand values.
- To ensure service is prompt, polite, and professional, standards are kept.

Pay: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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