Executive - Customer Services

1 week ago

Delhi, India Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Reporting to the CCT Supervisor, the successful applicant will provide a support service to CHEP India customers. This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintain solid relationships with the customer base.

Responsibilities include:

- Responsible for all inbound calls on NiC - customer service portal, and for forwarding the same to the respective function.
- Create, compile and export databases containing all information for failed orders.
- Responsible for handling all requests coming into the central mailbox.
- Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
- Customer account reconciliations & e-Card Audits
- Conducting Online Visits and Scheduled calls and providing feedback and corrective recommendations to the customer and Business Manager
- Identification and Investigation of credit equipment balances
- Analysis and resolution of suspended movements
- Investigate and resolve queries from the business & customers.
- Follow up with customer and business to ensure the recommendations are adhered.
- Accurate processing of client requests on Siebel
- Electronic System Support to local client base
- Manage the helpdesk function (if applicable)
- General office administration such filing and other duties
- Participate in Team Projects
- Assist in any other task as delegated by management.

GLID Management
- Service Requests / Customer Complaint Management
- All Customer Reporting, as needed.

Order Management
- Setting-Up Orders Through MyCHEP
- Coordination, as needed for orders, repairs, swaps, etc.

MyCHEP Management
- MyCHEP Account Creation / System Set-Up / Linking Accounts
- MyCHEP online training
- Resolving Account Balance Issues / System Clean-Up

Preferred Education

Bachelors - Business Administration/Management

Preferred Level of Work Experience

3 - 5 yearsHybrid Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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