
Customer Service
1 week ago
**JOB DESCRIPTION**
**Senior Executive - AO&CS in the role of Customer Service**
**(OUText - Customer Service)**
**Job purpose**:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
**Key responsibilities and accountabilities**:
Assist customers through all procedures related to arrivals & departures in the following activities.
**Reservations & ticketing**:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
**Departures**
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
**Arrivals**
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
**Post flight departure**
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
Pay: ₹60,000.00 - ₹80,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
**Education**:
- Bachelor's (preferred)
Work Location: In person
Expected Start Date: 06/01/2025
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