Customer Service Representative
2 days ago
Job Title : Customer Care Executive
Job Type : Full Time
Location : Thoraipakkam, Chennai (WFO)
Shift : Day Shift
Note: 6-day working with 1 rotational weekly off. Immediate joiners preferred.
Skills required
- Outbound
- Inbound
- Calling
- Good communication skills in English & Tamil
Specific Responsibilities:-
- Handle Inbound and Outbound calling for Member service.
- Identify and assess Members' needs to achieve satisfaction.
- Build sustainable relationships and trust with member accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right
methods/tools.
- Handle member complaints, provide appropriate solutions and alternatives within
the time limits.
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of Member interactions and process customer accounts.
Job Type: Full-time
Pay: ₹22, ₹32,500.00 per month
Benefits:
- Provident Fund
Work Location: In person
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