Credit Collections-order to Cash

1 week ago

Bengaluru, India SymphonyAI Full time

Introduction:
**Job Description**:

- Credit Collection: Implement effective credit collection strategies and processes to ensure the timely receipt of outstanding payments from customers.
- Accounts Receivable Management: Monitor and reconcile customer accounts, aging reports, and outstanding balances to identify delinquent accounts and take appropriate actions for resolution.
- Customer Communication: Initiate communication with customers regarding overdue payments, resolve disputes, and negotiate payment plans to facilitate debt recovery.
- Relationship Building: Establish and maintain strong relationships with customers, internal stakeholders, and sales teams to resolve issues and address inquiries related to invoicing and payment.
- Dispute Resolution: Investigate and resolve billing discrepancies, disputes, and payment discrepancies in a timely manner, collaborating with relevant departments as needed.
- Collection Reporting: Prepare regular collection reports, highlighting key performance indicators (KPIs), and provide analysis to management on collection efficiency and effectiveness.
- Process Improvement: Continuously assess credit and collection processes, proposing and implementing improvements to streamline workflows and enhance cash flow.
- Compliance: Ensure compliance with company credit policies, legal regulations, and industry best practices related to credit and collection activities.
- Customer Service: Deliver exceptional customer service, assisting customers with billing inquiries, providing account statements, and offering assistance on payment-related matters.

**Requirements**:

- Bachelor's degree in Finance, Accounting, Business Administration, or a related field is preferred.
- Proven work experience as a Credit Collection Specialist or in a similar role with hands-on experience in O2C, AR, and Collection processes.
- Strong understanding of credit risk assessment, credit management, and collection methodologies.
- Excellent negotiation and communication skills to interact effectively with customers and internal teams.
- Analytical mindset with the ability to interpret financial data and generate reports.
- Proficiency in using accounting software and Microsoft Office Suite (Excel, Word, Outlook).
- Knowledge of ERP systems and credit management software is a plus.
- Ability to work independently, manage priorities, and meet tight deadlines.
- Demonstrated problem-solving skills and attention to detail.
- Strong ethics and a commitment to maintaining customer relationships while ensuring timely payments.

About Us:
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 20 countries.

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