Front Office Associate

3 days ago


Navi Mumbai Maharashtra, India Sree Anand Vilas foods Pvt Ltd Full time

**Greeting and Welcoming**:Providing a warm and friendly first impression upon arrival.
- **Check-in/Check-out**:Efficiently processing guest arrivals and departures, including room assignments.
- **Reservation Management**:Handling reservations, modifications, and cancellations, ensuring accuracy.
- **Information Provision**:Answering guest inquiries about hotel services, amenities, local attractions, and directions.
- **Handling Requests and Complaints**:Addressing guest needs, resolving issues, and escalating complex problems as needed.
- **Concierge Services**:Assisting with luggage handling, transportation, restaurant reservations, and other guest requests.

Administrative & Operational Tasks:

- **Payment Processing**: Handling cash, credit card, and other payment methods, and providing receipts.
- **Cash Handling**: Managing cash drawers, balancing transactions, and maintaining accurate financial records.
- **Room Key Management**: Issuing and tracking room keys, ensuring security protocols are followed.
- **Maintaining Records**: Updating guest information, reservations, and other relevant data in the hotel's system.
- **Liaising with Other Departments**: Coordinating with housekeeping, maintenance, and other teams to fulfill guest needs.
- **Monitoring Security**: Keeping a watchful eye on the lobby and front desk area to ensure guest safety and security.
- **Maintaining a Tidy Workspace**: Ensuring the front desk area is clean, organized, and presentable.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Language**:

- English (required)

Work Location: In person



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