Order Processing Executive

**Job Summary**

Indibni® is one of the leading Indian Indigenous Content Production companies. The seeds of this innovative brand were sown in the soil of Jaipur in the year 2012. Indibni has always believed in the power of India, Innovation, and Individuality.
Feelings and emotions have always been the closest to the heart of the Indibni brand for more than 6 years that has enabled us to present you with ‘the most special ways to say you care’. We are inspired and motivated by the roots of relations in India, which are nurtured by the water of love and care, to strive and achieve the innovative design for life.
The Indibni tree has strengthened its roots in past few years so strongly that it is expanding horizontally and is growing vertically as well. Indibni Private limited is the root and regulatory body, assuring vertical and horizontal expansion of Indi brand and vision.
The Order process Executive has the responsibility to manage orders on a daily basis. They are the key link in communication with our customers for order/inventory queries. The individual works closely with all departments to ensure that every order is processed and delivered on time.

**We are looking a Data Entry Operator who can**
- Set up and document the order process for new customers
- Maintain the company's order processing manual
- Manage company's shipping vendors
- Complete daily inventory check to ensure order accuracy
- Send dealers and distributors daily or weekly inventory updates
- Work cross-functionally with other internal teams diagnosing order issues to ensure timely processing.
- Detailed communication with internal teams and clients to ensure clarity in addressing and resolving order issues.
- Quick resolution to client inquiries around pre-process issues, payment processing and return label generation.
- Analysis of large scale and one off problems with proper investigation for determining how to or who should fix said complications.
- Analyze and execute decisions regarding the best way to fulfill orders.
- Collaborate with others in Logistics to ensure fast processing of orders
- Communicate with internal and external sources to ensure effective order fulfillment
- Evaluate current processes and suggest any appropriate improvements to increase efficiency and better the customer experience
- Process new orders from the clients. Based on category and inventory, manage the sourcing of those orders (internal fulfillment, supplier direct, or third party), manage changing orders when needed.
- Process all types of returns: General, defective, damaged. Ensure that processes are in place for timely warehouse feedback, including resolution and communication to the customer.
- Process customer credits and charge-backs; keep customer complaints at zero and satisfaction at 100%.
- Address escalated complaints immediately.
- Manage the workflow of customer cancellations, ensuring they are addressed immediately.
- Process and handle freight issues, including freight and small parcel claims and bill of lading processing instructions to suppliers

**Required Skills**:

- Attention to detail a must
- Strong analytical skills
- Problem solving mindset
- Negotiation and communication skills
- Retail and/or Operations (Supply Chain) background
- Computer savvy Detail oriented
- Adept at communicating effectively
- Able to prioritize and balance multiple responsibilities
- Willing to take initiative and ownership of problems to find solutions
- Able to balance desired business and customer outcomes
- A team player who wants to contribute to a thriving culture
- Able to flourish in a fast-paced, changing environment.
- Comfortable in building and maintaining relationships across the company
- Able to drive forward multiple priorities simultaneously
- Proficient with MS Excel (V Lookup, Pivot Tables, Formulas)
- Strong written and verbal communication skills
- Maintain strong relationships with vendor warehouses and team members
- Experience in the same field is an Advantage

**How will you be benefited?**
- A Life enhancing experience of learning in an open and creative environment.
- Home-made lunch with all team members, together on one table
- Monthly outings, activities, movie sessions, interactions.
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