Order Processing Executive

4 days ago

Mansarovar Jaipur Rajasthan, India Tejal Creation Full time

**Job Summary**:
**Key Responsibilities:Order Processing**:

- Process incoming orders from multiple sales channels (e.g., website, marketplaces, offline).
- Verify order details, check inventory availability, and ensure timely order dispatch.
- Coordinate with the warehouse team for accurate picking, packing, and shipping.
- Generate and manage invoices, shipping labels, and tracking information.
- Ensure proper documentation and record-keeping for all orders.

**Return and Refund Management**:

- Handle return requests from customers across all platforms.
- Coordinate with the warehouse to inspect returned products and approve/refuse returns based on policy.
- Process refunds, replacements, or exchanges in a timely manner.
- Maintain proper records of returns and refunds for reconciliation.
- Work closely with customer service to resolve customer queries related to returns.

**Logistics & Coordination**:

- Communicate with courier partners to ensure smooth pickup and delivery.
- Track shipments and address delivery issues or escalations.
- Negotiate with logistics partners to optimize shipping costs and timelines.

**Reporting & Improvement**:

- Maintain daily and weekly reports on order fulfillment, returns, and refunds.
- Identify areas for improvement in order processing and return handling.
- Collaborate with other teams to streamline operations and enhance customer experience.

**Required Skills & Qualifications**:

- Bachelor’s degree in Business Administration, Supply Chain, or a related field preferred.
- 1-3 years of experience in order processing, logistics, or e-commerce operations.
- Strong knowledge of e-commerce platforms (Shopify, Amazon, Flipkart, etc.).
- Experience with inventory and order management software.
- Excellent communication and problem-solving skills.
- Attention to detail and ability to multitask in a fast-paced environment.
- Proficiency in MS Excel and Google Sheets.

**What We Offer**:

- Competitive salary and growth opportunities.
- A dynamic and collaborative work environment.
- Hands-on experience in the e-commerce industry.
- Work with a growing and innovative fashion brand.

If you are an organized and customer-focused professional with experience in order processing and return management, we’d love to hear from you

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹13,000.00 per month

Schedule:

- Day shift

Work Location: In person

Expected Start Date: 01/03/2025

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