People & Culture Officer

People & Culture Officer

**Job no**: 615952

**Work type**: Permanent

**Location**: Mumbai (Bombay)

**Categories**: Human Resources, Asia Pacific, Individual Contributor

Position Overview / Purpose:
Our People Advisory Service Team is the first point of contact for all P&C enquires that relate to employee lifecycle processes, programs and policies. People & Culture Officers are responsible for providing a high quality, efficient and consistent P&C advisory service to all our employee and manager stakeholders.

Accountabilities:
**Accountability 1**: Support core employee lifecycle processes as below:
Lifecycle Process

Level 1

Workforce Planning
- Ensure data for workforce planning is maintained and reconciled on a monthly basis, resolving any data discrepancy issues.
- Liaise with key internal stakeholders to capture forecast of workforce plans, risks and opportunities.

Recruitment
- Support employees and managers with recruitment system issues.
- Position description management.
- Track completion bonuses.

Onboarding
- Set up new employees on P&C systems.
- Create and maintain employee files ensuring all required documentation is received.
- Follow up with managers to ensure integration plans are complete.
- Prepare analysis on onboarding survey feedback.

Employee Changes
- Action all employment status changes in accordance with documented processes.
- Maintain accuracy of global organisational charts.
- Prepare standard employment contracts, letters of variation to employment and employee letters.

Remuneration Review
- Support remuneration review processes with data collation and system updates.

My Performance Pathway
- Support employees and managers with “My Performance Pathway” system issues.
- Monitor and report on status of “My Performance Pathway” processes.

Engagement
- Provide system implementation support for global engagement surveys.

Learning & Development
- Set up Cochlear Academy programs
- Support employees and managers with Cochlear Academy system issues
- Manage logistics for face to face training sessions
- Support the administration of 360 surveys

Offboarding
- Support mangers with voluntary employee exit processes.
- Prepare analysis on offboarding survey feedback.

Reporting
- Collate data, undertake simple analysis and prepare reports on employee lifecycle processes.

**Accountability 2**: Respond to all P&C enquiries in line with agreed standards and service levels whilst continuing to build self-service capability.
- Triage nature and complexity of enquiries.
- Interpret policies, processes and guidelines to provide timely advice and guidance to employees and managers on all matters relating to employee lifecycle processes, programs and policies.
- Ensure enquiries are actioned, resolved and tracked in accordance with documented processes.
- Proactively build relationships and engagement within business areas, building confidence and awareness as the first point of contact into P&C.
- Proactivity promote self-service solutions for employees and managers and build capability through coaching and support.

**Accountability 3**: Proactively identify and contribute to process and service improvements:

- Create and maintain team process and work instructions.
- Document and maintain team relevant knowledge management.
- Identify process improvement opportunities and assist in the development of solutions to continuously improve data quality and service.

**Accountability 4**: Raise purchase order numbers and process vendor invoices for P&C related vendors in accordance with documented processes and service levels.

Team Role (Individual contributor):

- Follow relevant quality procedures in order to deliver quality products and services and identify and support the implementation of continuous improvement.
- Undertake additional quality responsibilities (e.g. audit) when appropriately trained to undertake these responsibilities.
- Contribute ideas on systems and process methods to improve deliverables.
- Work safely, complying with all safety procedures, rules and instructions; and reporting workplace hazards, incidents or injuries to manager.

Key Incumbent requirements:
Minimum:

- Intermediate proficiency in Microsoft Office Word and Excel.
- Display a high degree of accuracy and attention to detail when working with data.
- Ability to deliver a high level of customer service - timely, accurate and professional.
- Ability to interpret policies, processes and work instruction documentation.
- Demonstrate excellent written and verbal English communication skills.
- Ability to prioritize and work to tight deadlines.
- Ability to work autonomously but use good judgment to escalate matters and work with other stakeholders to resolve queries where appropriate.
- Ability to work collaboratively within a team and with other stakeholders.
- Generalist profile with 3-5 years of experience

Ideal:

- Relevant tertiary qualifications ideally in Human Resources, Psychology, a