Csr (Customer Service Representative)
4 days ago
**Job Overview**:
Cloud Dhobi is looking for a proactive and customer-oriented CRM Executive to manage customer relationships and ensure a seamless laundry service experience. The role involves handling inbound and outbound calls, resolving customer inquiries, and enhancing loyalty through effective communication.
**Key Responsibilities**:
**Inbound Calling**:
- Answer customer queries regarding laundry services, pricing, and delivery timelines.
- Resolve complaints related to service quality, delays, or issues with laundry items.
- Provide updates on the status of laundry orders, including pickup and delivery schedules.
**Outbound Calling**:
- Conduct follow-up calls to confirm customer orders, pickups, and deliveries.
- Engage with lapsed customers to understand concerns and encourage service reactivation.
- Promote ongoing offers and loyalty programs to existing customers.
**Customer Relationship Management**:
- Update and maintain accurate customer records in the CRM system.
- Identify customer preferences and suggest personalized service packages.
- Act as a liaison between customers and operations to ensure smooth service delivery.
**Collaboration and Reporting**:
- Work closely with the operations team to address and resolve service issues.
- Provide daily and weekly reports on call activities, customer feedback, and retention efforts.
- Suggest process improvements based on recurring customer concerns.
**Key Skills & Competencies**:
- Strong verbal communication and active listening skills.
- Ability to handle customer concerns with professionalism and empathy.
- Experience in managing high volumes of inbound and outbound calls.
- Proficiency in CRM tools and knowledge of data entry.
- Sales acumen to promote services and convert leads into loyal customers.
**Performance Metrics**:
- Daily call handling efficiency (inbound and outbound).
- Customer satisfaction and complaint resolution rate.
- Success rate in reactivating lapsed customers.
- Uptake of promotional offers and loyalty programs.
- Customer retention rate.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Rotational shift
- Weekend availability
Supplemental Pay:
- Performance bonus
Work Location: In person
**Speak with the employer**
+91 9466159903
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