
Csr (Customer Service Representative)
1 day ago
**Job Overview**:
Cloud Dhobi is looking for a proactive and customer-oriented CRM Executive to manage customer relationships and ensure a seamless laundry service experience. The role involves handling inbound and outbound calls, resolving customer inquiries, and enhancing loyalty through effective communication.
**Key Responsibilities**:
**Inbound Calling**:
- Answer customer queries regarding laundry services, pricing, and delivery timelines.
- Resolve complaints related to service quality, delays, or issues with laundry items.
- Provide updates on the status of laundry orders, including pickup and delivery schedules.
**Outbound Calling**:
- Conduct follow-up calls to confirm customer orders, pickups, and deliveries.
- Engage with lapsed customers to understand concerns and encourage service reactivation.
- Promote ongoing offers and loyalty programs to existing customers.
**Customer Relationship Management**:
- Update and maintain accurate customer records in the CRM system.
- Identify customer preferences and suggest personalized service packages.
- Act as a liaison between customers and operations to ensure smooth service delivery.
**Collaboration and Reporting**:
- Work closely with the operations team to address and resolve service issues.
- Provide daily and weekly reports on call activities, customer feedback, and retention efforts.
- Suggest process improvements based on recurring customer concerns.
**Key Skills & Competencies**:
- Strong verbal communication and active listening skills.
- Ability to handle customer concerns with professionalism and empathy.
- Experience in managing high volumes of inbound and outbound calls.
- Proficiency in CRM tools and knowledge of data entry.
- Sales acumen to promote services and convert leads into loyal customers.
**Performance Metrics**:
- Daily call handling efficiency (inbound and outbound).
- Customer satisfaction and complaint resolution rate.
- Success rate in reactivating lapsed customers.
- Uptake of promotional offers and loyalty programs.
- Customer retention rate.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Rotational shift
- Weekend availability
Supplemental Pay:
- Performance bonus
Work Location: In person
**Speak with the employer**
+91 9466159903
-
Customer Service Assistant
3 days ago
Noida, Uttar Pradesh, India VictaMan Services Private Limited Full timeA Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. Pay: ₹16,500.00 -...
-
Customer Service Administrator
3 weeks ago
Noida, Uttar Pradesh, India Pearson Full timeJob Category Go To Market The Customer Service Representative CSR is a member of the Customer Contact Center The CSR is responsible for responding to a high volume of inquiries about the company s products or services by following standard scripts policies and procedures The CSR takes inbound calls LiveChat and or emails from examinees and...
-
Inbound Customer Service Representative
1 week ago
Ghaziabad, Uttar Pradesh, India Cognify Digital Private Limited Full timeWe are looking for a customer-oriented service representative CSR will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency - **Responsibilities **_ - Identify and assess customers’ needs to achieve satisfaction - Build sustainable...
-
Customer Service Representative
2 weeks ago
Meerut, Uttar Pradesh, India Medi Transcare Pvt. Ltd. Full time**CSR- Customer Service Representative** **Job description / KRAs**: - Responsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choice - Responsible for collecting field level data as required - Responsible for identifying customer needs and closing...
-
Csr (Customer Service Representative)
5 days ago
Noida, Uttar Pradesh, India TheHiringbee Full time**Company: Solar Industry** **Timing: 9:00 Am To 7:00 _ Monday To Friday and Alternate Saturday Working** **Location: Noida Sector 135.** **Role: Customer Service Associate** **About the Role**: **Key Responsibilities**: - **Issue Resolution**: Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of...
-
Csr - Customer Service Representative
1 week ago
Noida, Uttar Pradesh, India Dyneton Full time**Key Responsibilities**: - Provide accurate information about products, services. - Resolve customer complaints and issues promptly and professionally. - Document customer interactions and maintain detailed records in our CRM system. - Collaborate with other departments Sales, to ensure customer needs are met. - Identify opportunities to improve the...
-
Customer Support Representative
1 day ago
Noida, Uttar Pradesh, India Transaction Network Services Full timeAn extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and...
-
Customer Service Executive
1 day ago
Noida, India Hirex Full time**Job description** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative....
-
Csr - Customer Service Representative
2 weeks ago
Noida, Uttar Pradesh, India Everactiv Full time**Job description** **Job Summary**: **Key Responsibilities**: **Inbound Calls**: - Handle customer inquiries and provide appropriate solutions. - Coordinate with other departments to resolve customer queries. - Upsell relevant products after resolving customer concerns. **Outbound Calls**: - Conduct delivery feedback calls. - Confirm Cash on Delivery...
-
Csr (Customer Service Representative)
5 days ago
Noida, Uttar Pradesh, India homecentre Full timeHomecentre is hiring for customer service. **Salary**: upto 13,500/- in hand Address: Homecentre, Plot No M3, Dlf Mall Of India, M3, No E21, F26, LGF, Sector 18, Noida, Uttar Pradesh 201301 **Job Types**: Full-time, Permanent, Fresher Pay: Up to ₹14,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Fixed...