
Branch Operations Coordinator
3 days ago
**Job Title**: Branch Operations Coordinator
**Location**: Zirakpur, Punjab
**Department**: Branch Operations
**Reporting To**: Head of Strategy
**Key Responsibilities**
- Oversee daily functioning of the Zirakpur branch, ensuring smooth workflow across all departments (Sales, Projects, Service & Marketing).
- Act as the **single point of coordination** between branch staff and the Head Office for approvals, escalations, and operational updates.
- Maintain branch MIS reports — sales pipelines, service call closures, project progress, and expense tracking.
- Manage office supplies, petty cash, branch documentation, and compliance-related records.
- Ensure the branch infrastructure (demo room, meeting space, and IT systems) is always presentable and operational.
- Manage **incoming leads**: assign to sales team, schedule client meetings, and ensure timely follow-ups.
- Prepare & share quotations, proposals, and client communication as per direction of the Business Development Manager (BDM) or Head of Strategy.
- Host client visits at the **demo experience room**, explaining security & automation products in a clear and engaging manner.
- Support in **service call management** — logging complaints, updating CRM, tracking engineer visits, and ensuring closure feedback.
- Maintain attendance, leave records, and basic HR documentation for branch staff.
- Assist in recruitment coordination — arranging interviews, onboarding new employees, and basic induction.
- Monitor performance and provide operational support to BDMs, technicians, and project engineers.
- Assist the Digital Marketing Manager by coordinating **on-ground marketing activities**, such as campaigns, events, product demos, and site branding.Manage social media content requirements from the branch capturing photos/videos of installations or events when needed.
**Key Skills & Attributes**
- Excellent communication (written & verbal) in English & Hindi; Punjabi is a plus.
- Strong organizational skills with **ability to multitask and prioritize under deadlines**.
- Tech-savvy with knowledge of **CRM software, MS Office (Excel/Word/PowerPoint)** and Google Workspace.
- Proactive, problem-solving mindset with ability to work independently and take ownership.
- Customer-centric with professional grooming and confident presentation skills.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹27,000.00 per month
**Benefits**:
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
Application Question(s):
- Current Monthly In-Hand Salary?
- Expected Monthly In-Hand Salary?
**Education**:
- Bachelor's (required)
Work Location: In person
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