Operations & Customer Support - Intern

1 day ago

Wagle Estate Thane Maharashtra, India Cityflo Full time

**About Cityflo**

Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read their book, watch Netflix, nap or simply soak in the view of the city. We're bringing joy back to commuting, and turning around urban traffic woes in a big way.

Today, we run 400 buses and log 22000 daily bookings. After having established a strong product-market fit and building a profitable business in Mumbai, we’ve expanded services to Hyderabad & Delhi, where the commute problem is as urgent and exciting. Over the next 2 years, we plan to scale to 1000 buses and 100,000 daily bookings across all the cities.

Cityflo is well-funded by prominent VCs — India Quotient, Lightbox Ventures.

Location**:Thane**

Employment Type**:Internship**

**About This Role**:
**Key Responsibilities**:

- Update customers with product information, booking status, and service updates.
- Coordinate with operators to confirm bookings and assign drivers.
- Maintain MIS (Management Information System) for all bookings, ensuring data accuracy.
- Follow up on pending queries and resolve customer concerns efficiently.
- Assist in operational tasks as required to ensure smooth trip execution.

**Requirements**:

- Strong communication skills (verbal & written).
- Basic knowledge of MS Office / Google Sheets.
- Good organizational and multitasking abilities.
- For interns - willingness to learn and adapt quickly.

**Preferred Qualification**:

- Prior experience in operations would be plus.

**Benefits**:

- Hands-on experience in End to End Operations.
- Opportunity for full time role within the organization.
- Letter of Recommendation.

**Cityflo Blog -**

**Fundingnews**
- **Ourjourneythrough Covid-**

**Job Type**: Internship
Contract length: 3 months

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided

Work Location: In person

**Speak with the employer**
+91 8080806304

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