Client Account Advisor

2 weeks ago

Pune Maharashtra, India ReWise Analytics and Technologies Full time

**Position: Client Account Advisor**
- **Location**: Baner ( Pune)
- **Mode**: Work from office
- **Timings**: 6.30pm to 3.30am (night shift)

**Responsibilities**: The Client Account Advisor will provide day-to-day management for clients who ship orders to major retailers and customers. The position reports to the Manager of Client Services. Other duties include:

- Cultivating client relationship with day-to-day contacts.
- Liaising with internal departments to ensure customer needs are met.
- Monitoring daily orders carefully to help ensure service is made.
- Coordinating with warehouse teams regarding servicing client accounts & order fulfillment processes
- Updating routing requirement documentation & dedicated processes for each customer
- Managing inventory control and order fulfillment computer systems, error processing/ reporting/remediation, daily reporting
- Researching and communicating transportation options and costs to clients
- Providing client requested reporting
- Investigating potential chargebacks
- Reporting customer returns, returns to vendors, etc.
- Resolve client complaints and concerns in a fair and timely manner.
- Collaborate with internal teams to resolve client issues.
- Manage order status updates and communicate with clients
- Work closely with sales, operations and inventory team

**Qualifications**: The job requires 2+ years of customer service 3PL experience. Hands-on computer knowledge, excellent verbal/written English communication skills. Great attention to detail and excellent time management.
- Experience in handling calls from US customers or clients and providing them with a solution to their queries - **Mandatory**:

- Excellent communication skills is a **MUST**

**Additional requirements**:

- 1-2 years of warehouse experience is strongly preferred.
- Beauty, apparel, or related consumer product industry client service experience a PLUS.
- Strategic thinker with exceptional analytical skills.
- Great communicator with exceptional customer service skills.
- **A great attitude and great work ethic are an absolute must

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