Telemarketing

5 hours ago

Pimpri Pune Maharashtra, India Nihva Technologies Pvt Ltd Full time

**Job Title**: Telecaller (Telemarketing / Customer Support)

**Job Summary**:
**Key Responsibilities**:

- **Inbound/Outbound Calls**: Make outgoing calls or receive incoming calls to engage with customers regarding inquiries, product offerings, or services.
- **Lead Generation**: Identify potential leads and generate interest in company products or services.
- **Product Knowledge**: Understand and communicate the company’s products/services effectively to potential clients or customers.
- **Customer Support**: Provide solutions to customer issues or direct them to the appropriate departments.
- **Data Entry & Reporting**: Maintain accurate records of calls, customer information, and feedback in CRM systems. Provide daily/weekly/monthly reports to the management team.
- **Follow-Up**: Make follow-up calls to leads or clients to ensure satisfaction and encourage repeat business.
- **Sales Conversion**: Meet targets set for customer acquisition, sales, or product promotion.
- **Feedback Collection**: Collect customer feedback and relay it to the relevant departments for improvements.

**Requirements**:

- **Education**: High school diploma or equivalent; Bachelor's degree is a plus.
- **Experience**: Prior experience in telecalling, customer service, or sales is preferred but not mandatory.
- **Communication Skills**: Excellent verbal and written communication skills in [language(s)].
- **Computer Skills**: Proficiency in MS Office (Word, Excel, etc.) and familiarity with CRM systems.
- **Problem-Solving Skills**: Ability to resolve customer queries effectively and handle difficult situations with professionalism.
- **Adaptability**: Ability to work in a fast-paced environment and handle a high volume of calls.
- **Tone and Etiquette**: Professional phone etiquette with an ability to speak clearly and convincingly.

**Preferred Skills**:

- Sales experience or experience in a customer-facing role.
- Knowledge of the industry or market in which the company operates.
- Multi-lingual skills (depending on the region or target market).

**Job Type**: Permanent

Pay: ₹8,696.17 - ₹10,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

**Language**:

- English (preferred)

Work Location: In person

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