Associate Level 1

**Job Description - APAC**

About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function:
GPCO (Global Payments & Cash Operations) Team is a cash management-processing center, operating from Mumbai and Chennai. The team supports a full range of payment services (Domestic and International products) across APAC & EMEA regions

Business Line / Function

GPCO - APAC INVESTIGATIONS

Reports to

**Hierarchical**

Manager

Grade

(if applicable)

Associate Level 1

**Functional**

Manager

Number of Direct Reports

Nil

**Directorship / Registration**

**POSITION PURPOSE**:
To process, monitor and control transaction processing for Payments related to Investigations across APAC WITH THE OBJECTIVE to facilitate smooth functioning of operations while meeting the Operations Objectives of BNPPISPL for all the sites handled.

To be compliant with alert management keeping in par with guidelines and policies

**Responsibilities**

**DIRECT RESPONSIBILITIES**:
**1. **Query MANAGEMENT**:Management of APAC related investigations to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.
- Managing APAC Investigations received from banks
- Handling Corr bank charges
- Be the point of contact for stakeholders on resolving and answering queries

**2.** OPERATIONS RISK MANAGEMENT**: Implement and monitor control plans and pay attention to risk related areas in operations.

**3. COMPLIANCE**: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects by the team members.

**CONTRIBUTING RESPONSIBILITIES**:
**1. OPC**: Contribute to the Operations Permanent Control framework

**2. CUSTOMER SERVICE**:Monitor turn around times, and operational efficiency. Resolve queries and maintain clear communication with onshore counterparts

**3.** CLIENT RELATIONSHIP MANAGEMENT**: Support Middle Office to address ultimate client needs and resolve customer complaints if any.

**4.** INFORMATION MANAGEMENT**: Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team

**5. SWIFT knowledge**:Should have good knowledge on SWIFT related payments and messages to handle investigations queries raised by clients.

**6. Reconciliation**:Should have knowledge on account reconciliation

**Technical and Behavioral Competencies required**

TECHNICAL COMPETENCIES REQUIRED:
2.Familarity with Back Office Operations, Investigations Processes and systems.

3.Knowledge on various regulations connected with Banking Operations.

4.Operational Risk awareness

5.Knowledge on Banking Law & Practice

6.Product Knowledge on Cash Management

BEHAVIOURAL COMPETENCIES REQUIRED:
1.Communications Skills

2.Networking & Logistics Management

3.Interpersonal & Team Building Skills

4.Results Driven

5.Taking Initiative and Risk Management Skills

6.Client Focus and Decision Making Skills

**Experience and Qualifications required**

Experience: Atleast 1 year in Investigations APAC

Qualification: Bachelor Degree and /or Master Degree

Bachelors degree or equivalent.

**PRIMARY LOCATION**

**IN-MH-Mumbai**

**JOB TYPE**

**Standard / Permanent**

**JOB**

**OPERATION PROCESSING**

**EDUCATION LEVEL**

**Bachelor Degree or equivalent (>= 3 years)**

**EXPERIENCE LEVEL**

**Beginner**

**SCHEDULE**

**Full-time**

**REFERENCE**

**ARP000421**

**APPLY**

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- (REF: ARP000421)