Customer Support Executive

2 weeks ago

Ahmedabad Gujarat, India Just Dogs Spalons Pvt Ltd Full time

Key Responsibilities:
1. **Inbound Customer Support**:

- Provide detailed product information, pricing, and availability to assist customers in making informed purchasing decisions.
- Address customer concerns, resolve issues, and escalate complex cases to the appropriate team if needed.
- Maintain a high level of product knowledge to offer effective support.

2. **Outbound Sales Calls**:

- Proactively reach out to potential customers to promote our products and services.
- Inform them about upcoming events or offers.

3 **Spa Booking Assistance**:

- Help customers schedule spa appointments, taking into account their preferred dates and times.
- Provide information about available spa services and packages, ensuring a seamless booking process.

4. **Online Order Issue Resolution**:

- Investigate and resolve any issues related to online orders, such as delivery problems, payment processing, or product defects.

5. **Communication Skills**:

- Communicate effectively in a friendly and professional manner, ensuring customers feel valued and heard.
- Provide clear and concise instructions and information to customers.

Qualifications:

- High school diploma or equivalent (Bachelor's degree preferred).
- Proven experience in customer support or sales roles, preferably in a e-commerce/hospitality/aielines or spa industry.
- Excellent communication skills in English (additional language proficiency may be beneficial).
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficiency in using customer support software and CRM systems.
- Ability to work independently and as part of a team.
- Strong problem-solving and multitasking abilities.

*

Pay: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (preferred)
- English (required)

**Location**:

- Ahmedabad, Gujarat (preferred)

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