Client Servicing Executive

4 days ago

Kothrud Pune Maharashtra, India AltXEd Full time

**About the Role**
The main goal of this role is to manage and support client accounts to ensure long-term client retention and success

**NOTE**: This position is full-time and hybrid, meaning you can work from home as well as office

**Key Responsibilities**
- On-boarding of the clients into the ecosystem
- Create a custom roadmap and strategy to ensure the growth of the clients
- Cultivate and nurture long-term relationships with the clients
- Ensure clients understand and experience the ROI/value AltXEd delivers.
- Resolve queries or guide the clients in the right direction
- Collaborate with cross-functional teams, including Sales, Marketing,
- Support, Billing, and Operations, to ensure an exceptional client experience.
- Do check-in calls with the clients to ensure the roadmap is being followed
- Motivate, inspire, guide, and support clients so that they are on track with the roadmap
- Identify expansion opportunities like renewal or higher programs

**Qualifications**
- 0 to 1 years of experience in account management, client servicing or client relations roles preferably from education, consulting or marketing agency background
- Ability to work independently, meet deadlines, and communicate effectively
- MBA or equivalent management degree or equivalent work experience

**Required Skills**:

- **Excellent Communication Skills**: Proficient in both written and verbal communication, ensuring messages are understood and engaging.
- **Strong Relationship-Building Skills**: Expertise in cultivating and maintaining strong, productive relationships with clients. Ability to empathize with clients, understand their needs, and build trust.
- **Analytical and Strategic Thinking**: Capacity to analyze client data, interpret marketing results, and make informed decisions. Ability to strategize based on analysis to enhance client success and ROI.
- **Problem-Solving Abilities**: Skilled at identifying challenges clients may face and proposing effective solutions. Ability to handle objections and mitigate issues with a positive, solution-focused approach.
- **Adaptability and Flexibility**: Ability to adapt strategies and approaches to meet the evolving needs of clients. Flexibility to manage multiple clients and projects in a dynamic environment, ensuring high-quality client service.

**What We Offer**
- Flexible work hours
- Remote/Hybrid work opportunity
- A mission-driven, collaborative team
- Opportunities for growth and leadership

Pay: ₹300,000.00 - ₹480,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

**Language**:

- English (required)

**Location**:

- Kothrud, Pune, Maharashtra (required)

Work Location: In person

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