Customer Care Executive
5 days ago
**Responsibilities**
*Handle inbound and outbound customer calls professionally and efficiently.
*Listen to customers' inquiries and provide accurate information and solutions.
*Assist customers with product/service-related questions, troubleshooting, and issue resolution.
*Document and update customer records with interactions and feedback.
*Collaborate with team members to achieve individual and team targets.
*Maintain a positive and empathetic attitude towards customers at all times.
*Uphold company policies and procedures while ensuring customer satisfaction.
**Requirements**:
*Strong verbal communication skills in English and any 1 other language Hindi/Kannada/Telugu/Tamil.
*Excellent active listening skills and problem-solving abilities.
*Ability to multitask and manage time effectively.
*Computer literacy and familiarity with CRM systems.
*Previous customer service or call center experience is a plus.
**Job Types**: Full-time, Fresher
Pay: ₹200,000.00 - ₹300,000.00 per year
Schedule:
- Day shift
- Morning shift
- Rotational shift
**Education**:
- Diploma (preferred)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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