Tele Calling Executive

2 weeks ago

Pune Maharashtra, India Swift Hiring Full time

**Job Title: Telecalling Executive - Travel Sales**

**Location: Baner, Pune, Maharashtra**

**Work Mode: Work from Office**

**Experience: 1+ yrs**

**Salary Bracket: Depends on interview and experience**

**About Us -**

Hiring for a dynamic and growing travel company dedicated to providing exceptional travel experiences. We specialize in [e.g., domestic and international tour packages, flight bookings, hotel reservations, customized itineraries]. We are looking for an enthusiastic and results-driven Telecalling Executive to join our sales team and help us connect with potential customers to fulfill their travel dreams.

**Key Responsibilities -**
- **High-Volume Outbound Calling**: Make a high volume of outbound calls to leads generated through various channels (e.g., online inquiries, referrals, databases). Expect to make at least 400 to 500 calls daily. This role is 95% focused on calling work.
- **Sales & Promotion**:Effectively communicate travel product features, benefits, and pricing to potential customers.
- **Customer Needs Assessment**: Understand customer travel requirements, preferences, and budgets to recommend suitable packages and services.
- **Lead Qualification**: Identify and qualify sales leads, maintaining accurate records of interactions and follow-ups.
- **Objection Handling**: Address customer queries, concerns, and objections professionally and persuasively.
- **Target Achievement**: Consistently meet or exceed daily, weekly, and monthly sales targets. Your performance will be directly tied to these sales goals.
- **CRM Management**: Maintain and update customer information and sales activities accurately in the CRM system.
- **WhatsApp Communication**: Handle 5% of communication through WhatsApp, primarily for sharing package details, confirmations, and follow-ups.
- **Product Knowledge**: Continuously update knowledge about new travel destinations, packages, promotions, and industry trends.
- **Collaboration**: Work closely with the sales team and other departments to ensure a seamless customer experience.
- **Reporting**: Provide regular reports on call activity, sales performance, and lead status.

**Qualifications -**
- **Education**: High school diploma or equivalent; Bachelor's degree preferred.
- **Experience**:1-3 years of experience in telecalling, telemarketing, or inside sales, preferably within the travel, hospitality, or tourism industry.
- **Communication Skills**: Excellent verbal communication and active listening skills in English and [mention other required languages, e.g., Hindi, Marathi].
- **Sales Acumen**: Proven ability to persuade, negotiate, and close sales over the phone.
- **Customer Focus**: Strong customer service orientation with a pleasant and professional phone demeanor.
- **Computer Proficiency**: Basic computer skills, including proficiency in MS Office (Word, Excel) and experience with CRM software.
- **Industry Knowledge**: Passion for travel and a basic understanding of popular travel destinations and trends.
- **Target Driven**: Highly motivated, results-oriented, and able to work in a fast-paced, target-driven environment. A strong desire to achieve and exceed sales targets is essential.
- **Adaptability**:Ability to learn quickly and adapt to new products, services, and sales strategies.

Pay: ₹8,645.04 - ₹45,000.00 per month

Schedule:

- Day shift

Work Location: In person

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