Us Shift

6 days ago

Bandra East Mumbai Maharashtra, India TalentGuru Full time

**Job Summary**:
**Key Responsibilities**:

- Make **outbound calls** to customers for **product inquiries, follow-ups, and service-related assistance**.
- Handle **inbound customer queries** and provide prompt resolutions.
- Assist customers with **post-sales support**, including order updates, service requests, and issue resolution.
- Maintain accurate **customer records and interactions** in the CRM system.
- Address and resolve **customer complaints or concerns** in a timely and professional manner.
- Provide **information about products, services, and ongoing promotions** to customers.
- Follow up with customers to ensure **satisfaction and build strong customer relationships**.
- Work closely with **sales, technical, and support teams** to ensure seamless after-sales service.
- Meet **daily and monthly targets** for calls, follow-ups, and customer satisfaction.
- Ensure adherence to **company policies, guidelines, and compliance regulations**.

**Skills & Qualifications**:

- **Graduate or equivalent** in any discipline.
- **1-3 years of experience** in telecalling, customer support, or CRM roles.
- **Excellent verbal and written communication skills in English.**:

- Strong **customer service orientation** with problem-solving abilities.
- Proficiency in **CRM tools and Microsoft Office (Excel, Word, Outlook, etc.)**.
- Ability to handle **high call volumes and work under pressure**.
- Flexibility to **work in the US shift (night shift)**.
- Strong **listening skills and attention to detail**.
- Ability to **multi-task and manage time effectively**.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹70,000.00 per month

Schedule:

- Night shift

Work Location: In person

**Speak with the employer**
+91 8866371274

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