Client Support Associate

1 week ago

Malad East, India MadeTruly Full time

As an Account Support Associate, you'll work closely with the Operations Manager in India and Key Account Managers in US, Europe and act as a central point of coordination between internal teams, account managers, and systems.
You’ll handle operational support tasks—from maintaining pricing data to tracking project progress—so the KAM team can focus on growing client relationships.
Work Location : Hybrid; Office Lcoation: Andheri /Malad

Key Responsibilities:

  • Account Manager Support: Act as the main contact for Account Managers, providing timely updates and ensuring smooth flow of information.
  • Pricing Management: Maintain and update pricing sheets, ensuring accuracy and easy accessibility for stakeholders.
  • Purchase Order Execution: Create, monitor, and reconcile POs; coordinate with relevant teams to align timelines and deliverables.
  • Cross-Team Coordination: Follow up with CAD, Pricing, and Factory teams to ensure tasks are on track, resolving bottlenecks proactively.
  • System & Data Management: Keep ClickUp updated with job statuses, timelines, and notes; manage and respond to Zendesk requests in line with SLAs.
  • Invoicing & Documentation: Prepare invoices, maintain records, and follow up on pending payments or clarifications.
  • New Request Handling: Log and coordinate new project requests from Account Managers, ensuring timely kickoff.
  • General Administration: Support day-to-day operational and administrative requirements to ensure smooth workflow.

Requirements

  • Customer Support / Operations Experience: 2–3+ years in operations, customer service, account coordination, or similar—preferably in manufacturing, design, or jewelry.
  • Comfortable working in Evening shifts
  • Excellent communication skills, especially in engaging with internal teams and account managers.
  • Organizational Focus: Expert at prioritizing and managing multiple ongoing tasks without missing details.
  • Highly detail-oriented, with the ability to spot and address process gaps early.
  • Tech Proficiency: Excel, Google Sheets; familiarity with ClickUp, Zendesk, or other project/ticket management tools.
  • Problem-Solving Attitude: Self-starter with the ability to independently resolve operational and support-related issues.

Bonus Points If You…

  • Are tech-savvy and explore ways to streamline workflows.
  • Have experience in jewelry manufacturing, design, or similar creative industries.
  • Understand custom/bespoke product cycles.
  • Enjoy working in fast-paced, evolving environments where you wear multiple hats.

Expedited Application Process: After applying, send a brief email (max. 150 words) to , with Subject Line: “Application for Client Support Associate: {{Candidate Name}}” clearly outlining why you’re an ideal fit for this role. Be sure to mention any experience managing cross-team coordination, using softwares like Zendesk, Clickup, etc

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