E-commerce Operations Executive

2 days ago

Kochi Kerala, India Biotics Lab Full time

**Job Title**: E-Commerce Operations Executive

**Location**: Kakkanad, Kochi

**Employment Type**: Full-time

**Job Summary**:
We are looking for a detail-oriented and proactive E-Commerce Operations Executive to manage day-to-day operations across online marketplaces and company platforms. The role involves order management, inventory coordination, product listing, reporting, and ensuring seamless customer experience.

Key Responsibilities:

- Order Management:

- Process and monitor online orders across multiple marketplaces (Amazon, Flipkart, Shopify, etc.).
- Coordinate with logistics partners to ensure timely dispatch and delivery.
- Track returns, replacements, and cancellations.
- Inventory & Product Management:

- Coordinate on boarding of new products across the online platforms
- Update and maintain accurate stock levels across platforms.
- Ensure product listings are updated with correct content, images, prices, and offers.
- Monitor product visibility, reviews, and ratings on marketplaces.
- Operations & Coordination:

- Liaise with warehouse and supply chain teams to maintain smooth order flow.
- Coordinate with finance for payment reconciliation and settlement tracking.
- Handle vendor/marketplace communications regarding account health and compliance.
- Performance Monitoring & Reporting:

- Track daily sales, returns, and operational KPIs.
- Prepare weekly/monthly reports on sales, inventory, and operational performance.
- Identify process gaps and suggest improvements.
- Customer Support Assistance:

- Work with the customer support team to resolve escalations.
- Ensure high levels of customer satisfaction by minimizing operational errors.

**Key Skills & Requirements**:

- Graduate in Business Administration, Commerce, or related field.
- 1-3 years of experience in e-commerce operations/marketplace handling.
- Strong knowledge of online platforms (Amazon Seller Central, Flipkart Seller Hub, Shopify, etc.).
- Proficiency in MS Excel / Google Sheets (pivot tables, VLOOKUP, reporting).
- Good communication, coordination, and problem-solving skills.
- Ability to multitask and work under tight deadlines.
- Detail-oriented with a strong sense of accountability.

**Job Types**: Full-time, Permanent

Pay: ₹180,000.00 - ₹240,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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