Chief Technology Officer

Responsible for providing technology vision and leadership for developing and implementing information technology (IT) initiatives that improve cost effectiveness and business development in a constantly changing, competitive marketplace.

**Key Activities and responsibilities of the role**
- Defines, develops and implements new IT strategies in synchronization with the business requirement of the organization
- Provides strategic and tactical planning, development, evaluation, and leadership of the information and technology systems for the various businesses
- Implements new technologies to ensure up gradation of the system

**Financial**
- Develops and maintains the annual operating budget for company information and technology systems operations
- Develops and maintains corporate policies and standards aimed at minimizing costs related to the acquisition, implementation and operation of IT systems
- Evaluates alternatives, performs appropriate cost benefit analysis, and recommends solutions that minimize costs commensurate with acceptable risks
- Automates and implements new processes wherever possible to reduce the cost of manpower, improve cycle times and efficiencies

**Customer**
- Maintains contact with IT suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels
- Negotiates IT service level agreements with user organizations (departments) and ensures that the team monitor systems performance to assure service levels are being met
- Drives reduction in response time on supporting customer issues by the in-house team
- Ensures successful redressal of all end user queries and IT support for new customer requirements
- Ensures successful implementation of IT systems in all business units and group companies as per the agreed plans

**Internal Process/Internal Process/Operations**
- Creates IT governance framework as per applicable standards
- Ensures that enterprise information systems operate according to internal standards, external regulatory standards, and legal requirements
- Builds up internal infrastructure and manpower for the successful implementation of the IT strategy
- Ensures documentation of all internal processes
- Reviews and approves enterprise wide systems architecture, defining standards and protocols for data exchange, software, and interconnectivity of network information systems
- Reviews and approves an enterprise-wide business recovery plan to ensure timely and effective restoration of IT services in the event of a disaster

**Learning & Development**
- Ensures successful implementation of SAP championship programs inside the organization towards increasing SAP and IT related maturity levels
- Ensures implementation of e-learning systems for providing virtual trainings

**Key Performance Indicators (KPI) what are the measurable indicators for the role?**

**Measurable Deliverables**
- Ensure overall optimum IT delivery and support by IT function to all corporate units
- Ensure achievement of targets set in terms of user satisfaction scores, IT development costs etc.
- Compliance to IT Strategy 2009-11
- Zero deviation on resolving IT issues as per SLA
- On time communication to stakeholders on IT related developments
- Put in place a capable team to deliver and support IT plans across the organization
- On time completion of integration of existing and new systems

Pay: Up to ₹6,000,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 10 years (preferred)

Work Location: In person