Chief Technology Officer

CORPORATE OFFICE, Kolkata, West Bengal, India
- Department- IT SERVICES- Job posted on- Sep 12, 2024- Employment type- REGULAR**JOB** DESCRIPTION**

**SECTION I: BASIC INFORMATION ON THE ROLE**

**Position Name**

Chief Technical Officer - IT

**Function**

Information Technology

**Line of Business**

Corporate

**Grade**

B2

**Reporting to**

**Functionally**

**Administratively**

C00

**Roles Reporting into**

**No. of employees**

**Role Description**
- 1**SECTION II**:JOB** SUMMARY**

Responsible for providing technology vision and leadership for developing and implementing information technology (IT) initiatives that improve cost effectiveness and business development in a constantly changing, competitive marketplace.

**SECTION **III**: DO - **KEY** ACTIVITIES **AND** RESPONSIBILITIES OF THE ROLE**

**Perspective**

**Responsibility**

**Strategic**
- Defines, develops and implements new IT strategies in synchronization with the business requirement of the organization
- Provides strategic and tactical planning, development, evaluation, and leadership of the information and technology systems for the various businesses
- Implements new technologies to ensure upgradation of the system

**Financial**
- Develops and maintains the annual operating budget for company information and technology systems operations
- Develops and maintains corporate policies and standards aimed at minimizing costs related to the acquisition, implementation and operation of IT systems
- Evaluates alternatives, performs appropriate cost benefit analysis, and recommends solutions that minimize costs commensurate with acceptable risks
- Automates and implements new processes wherever possible to reduce the cost of manpower, improve cycle times and efficiencies

**Customer**
- Maintains contact with IT suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels
- Negotiates IT service level agreements with user organizations (departments) and ensures that the team monitor systems performance to assure service levels are being met
- Drives reduction in response time on supporting customer issues by the in-house team
- Ensures successful redressal of all end user queries and IT support for new customer requirements
- Ensures successful implementation of IT systems in all business units and group companies as per the agreed plans

**Internal Process/Internal Process/Operations**
- Creates IT governance framework as per applicable standards
- Ensures that enterprise information systems operate according to internal standards, external regulatory standards, and legal requirements
- Builds up internal infrastructure and manpower for the successful implementation of the IT strategy
- Ensures documentation of all internal processes
- Reviews and approves enterprise wide systems architecture, defining standards and protocols for data exchange, software, and interconnectivity of network information systems
- Reviews and approves an enterprise-wide business recovery plan to ensure timely and effective restoration of IT services in the event of a disaster

**Learning & Development**
- Ensures successful implementation of SAP championship programs inside the organization towards increasing SAP and IT related maturity levels
- Ensures implementation of e-learning systems for providing virtual trainings

**SECTION IV: DELIVER - **KEY** OUTPUTS / RESULTS FROM THE ROLE**

**Key Performance Indicators (KPI) What are the measurable indicators for the role?**

**Measurable Deliverables**
- Ensure overall optimum IT delivery and support by IT function to all corporate units
- Ensure achievement of targets set in terms of user satisfaction scores, IT development costs etc.
- Compliance to IT Strategy 2009-11
- Zero deviation on resolving IT issues as per SLA
- On time communication to stakeholders on IT related developments
- Put in place a capable team to deliver and support IT plans across the organization
- On time completion of integration of existing and new systems

**SECTION V: DISPLAY - KNOWLEDGE & SKILLS**

**In this section, please mention the qualification, technical skills and capabilities which are essential to execute the role. It may be a reflection of your own qualification and skills**

**Qualification and technical skills required to execute the role. Please mention any functional knowledge. E.g. PhD in xyz**

**Qualifications**

***

Engineer/ MCA. MBA is preferred

**Experience levels required to execute this role**

**E.g. 2-4 yrs of experience as a salesman in abc market**

**Specific Experience**
- 10+ Years Experience as Head IT in any reputed institution
- 10 years experience in any Construction/manufacturing industry at senior level role
- 8+years experience as one SAP module leader or implemented ERP or part of ERP Development team
- 10+ years experience as SAP team leader

**Over all Experience**

***
- 10 - 15 ye