Product Solution Expert

**About NetApp**

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

**Job summary**:
**Job requirements**:

- Serve as the primary point of contact for support escalations related to FSX for NetApp ONTAP storage systems, providing expert-level analysis and troubleshooting leading to problem resolution.
- Collaborate with cross-functional teams to resolve complex technical issues related to FSX for ONTAP, ensuring timely and effective resolution.
- Design, configure, and administer FSX for NetApp ONTAP storage systems, including storage provisioning, data protection, performance optimization, and capacity planning.
- Participate in the development and implementation of storage strategies for FSX for ONTAP, best practices, and standards based on NetApp ONTAP, ensuring alignment with business and cloud architecture goals.
- Evaluate and recommend improvements to storage infrastructure, processes, and procedures to enhance efficiency, reliability, and security.
- Collaborate with cloud architects, customers and other stakeholders to design and implement FSXN solutions in cloud environments, ensuring scalability, high availability, and cost optimization.
- Stay updated with the latest advancements, updates, and features of FSX for NetApp ONTAP and AWS cloud technologies.
- Participate in performance analysis, capacity planning, and optimization for FSX for ONTAP storage systems in cloud environments.
- Work flexible hours, including participation in an on-call shift rotation, and be available to support critical issues or projects across different time zones.
- Stay abreast of industry trends, emerging technologies, and best practices related to NetApp ONTAP, cloud architecture, and storage management.
- Proven experience as a NetApp ONTAP Subject Matter Expert, with a deep understanding of NetApp ONTAP storage solutions, including configuration, administration, troubleshooting and optimization.
- Strong knowledge of storage and data management concepts, protocols (e.g., NFS, CIFS, iSCSI), and technologies (e.g., RAID, snapshots, replication).
- Experience in providing expert level support, with advanced troubleshooting skills and the ability to diagnose and resolve complex storage-related issues.
- Cloud infrastructure knowledge highly desirable - AWS one specifically.

**Education**:
Bachelor’s degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., NetApp Certified Data Administrator, NetApp Certified Implementation Engineer, cloud certifications) are highly desirable with 2 to 4 years of relevant experience.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

**Equal Opportunity Employer**:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

**Why NetApp?**

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.