Business Process Improvement Officer

**Key Responsibilities**

Under the responsibility of the Business Improvement Manager and in support of the project and business stakeholders, you will be responsible to:
**PMO & Performances**
- Implement Policies, Essentials, Standards and Tools (PEST) defined by John Cockerill Energy Solutions’ PMO.
- Maintain and improve PEST to ensure that they are aligned with operational efficiency and projects requirements.
- Oversee continuous improvement deployment.
- Detect and record each deviation, support with improvement solutions, and run corrective actions until full completion and trace results.
- Develop, design, and implement dashboards and metrics to monitor operational efficiency and prepare weekly and/or monthly KPI to ensure that requirements and expected performances are met.
- Monitor project execution phase though KPI and dashboards with all stakeholders according to project and contract requirements.
- Develop and present lessons learned to operational teams and maintain progress.

**QMS**
- Implement all relevant procedures described in the QMS.
- Support to the deployment of QMS infrastructure according to the requirements and specifications requested by John Cockerill Energy Solutions as well as international standards (ISO 9001:2015, ISO 14001:2015, etc).
- Control day-to-day operations including auditing, meetings, training and updating documents and records for all aspects of the systems.
- Review on a regular basis processes and procedures to ensure their alignment with business needs.
- Evaluate and analyse quality issues if needed and introduce corrective and preventive actions.
- Handle and trace internal customers complaints to ensure that they are well resolved and closed
- Develop, implement, and manage key performance indicators (KPIs) for each area of responsibility. Develop, implement, and monitor continuous improvement plan with stakeholders based on business needs.
- Support John Cockerill Energy Solutions during audits and certifications.
- Ensure corrective actions are undertaken to address nonconformities.

**HSE**
- Support to the deployment of the safe working practices and potential changes.
- Keep up to date and ensure compliance with local and national H&S laws and regulations.
- Ensuring that equipment is installed correctly/safely.
- Undertaking risk assessments.
- Identifying potential hazards.
- Determining ways of reducing risks.
- Organising/attending health and safety meetings.
- Compiling statistics for John Cockerill Energy Solutions.
- Organizing health and safety training courses for local workforce
- Investigating/recording incidents, accidents, complaints,
- Support to the implementation of internal health and safety policies/strategies.
- Conduct risk assessments of processes and tasks for the office.

The above-mentioned responsibilities are not an exhaustive list of job requirements. The Business Improvement Officer may be asked, depending on the business needs and its resource, to carry out other activities related to his/her skills and expertise.

**Education & Experience**
- 3-5 years relevant experience preferably within an engineering and project execution context.
- Bachelor’s degree in a Quality, health, safety, or environmental field of study or Master of Engineering and/or Business Administration.

**Background, Skills and Competencies**
- Experience of a PMO function within project execution phase.
- Understanding of local HSE regulations.
- Understanding of process and procedures development, implementation, and management.
- Ability to maintain strong relationships with people.
- Ability of understanding and analysing complex problems and problems solving.
- Excellent command of English (oral and written) with the ability to communicate across all levels in the organisation.
- Strong communication skills.
- Strong interpersonal skills
- Encourage a culture of excellence through continuous improvement.
- Proficient in MS 365 (Words, Excel, PowerPoint, Sharepoint 2013 and Online, Teams) and Business Intelligence solutions (Power BI, SAP BO ).
- Lean Six Sigma and/or Project Management (PMP, PRINCE2...) certified would be a plus
- Understanding of ISO14001:2015 / ISO 9001:2015 / ISO 45001:2018 would be an advantage.