Mortgage Servicing Officer

7 days ago

Bengaluru Karnataka, India OSB Group Full time

**About us**:
OsbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group’s business strategy to provide operational service support. OSBI works with the Group’s trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.

OSBI also prides itself on offering operational excellence by devising and utilizing process improvements and functional efficiencies.

1. Job Purpose
To assist in the swift handling of mortgage accounts, ensuring compliance with regulations and delivering exceptional service to customer.
The Mortgage Servicing Officer collaborates closely with team members to maintain accurate records, resolve inquiries, and facilitate timely completion of the aligned / target assignment.

2. Core Responsibilities
- To demonstrate an all-round knowledge of the company’s products
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Contributes to team effort by accomplishing related results as needed.
- To ensure the timely communication of information to colleagues and line management
- Adherence to legislative regulatory and compliance standards.
- 100% attendance on all the company’s mandated trainings.
- Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
- Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
- To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
- To ensure the timely communication of information to first line manager.

3. Experience Requirements
- 12m previous experience working within the financial services industry is desirable, although freshers are also eligible.

4. Knowledge and Skills
- Basic knowledge of UK mortgage Process
- Intermediate level skills in Microsoft Word and Excel are essential

5. Required Qualifications/Certifications
- Any Graduate

Why join OSBI?

We understand your career and how you progress is as unique as your individual personality. We've created a culture and an environment that encourages personal growth and offers our people opportunities to learn and succeed. Whether you're in the early stages of your career or already have an established profession, we're constantly seeking to hire talented individuals who want to make a difference and grow with us. We're a connected company working together to create a business in which we can all take pride and prosper.

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