Mortgage Servicing Officer Ind

**About us**:
OsbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group’s business strategy to provide operational service support. OSBI works with the Group’s trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.

OSBI also prides itself on offering operational excellence by devising and utilizing process improvements and functional efficiencies.

1. About OSB India Pvt Ltd
OSB India is an offshore subsidiary of OneSavings Bank Group plc., the UK based Challenger Bank. OSB India was incorporated in 2004 as a key part of the OneSavings Bank business strategy to provide operational service support.
OSB India works with the Bank’s trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.
OSB India also prides itself for offering operational excellence by devising and utilizing process improvements and functional efficiencies.

2. Job Purpose
The key purpose of this role is to deal with all the request raised by Mortgage customers as per the set process.. You will spend most of the day processing customer requests received through all sources.

3. Core Responsibilities
- To demonstrate an all-round knowledge of the company’s products
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Contributes to team effort by accomplishing related results as needed.
- To ensure the timely communication of information to colleagues and line management
- Maintain the company’s compliance standards and own compliance training
- Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
- Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
- To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
- To ensure the timely communication of information to colleagues and line management

4. Experience Requirements
- At least 12 Months Experience in Non - Voice Banking domain is desirable

5. Knowledge Requirements
- Intermediate level skills in Microsoft Word and Excel are essential
- Basic knowledge of UK mortgage and/or savings products is desirable

6. Required Qualifications/Certifications
- Qualification: Graduate(any stream)

7. Responsibilities re Information Security Management System (as per ISO 27001 Certification Requirements)
- Ensure strict adherence to company’s security policies and procedures (for ex: Password policy, clear screen and clear desk policy, etc.)
- Take ownership of all the assets/information assigned and secure it in compliance with ISO 27001 standard implemented in the company.
- Co-operate and co-ordinate for the internal audits conducted in the company (complying to ISO 27001 standard).
- Report to the Incident Response Manager, any incidents you come across in the office with regard to Security threats like threats to physical asset & stored information or any risks detrimental to the Security Policies of the company, etc.,.
- Responsible to supervise in ensuring that all personnel reporting to you shall observe all Security requirements and be appropriately trained in Security.

Why join OSBI?

We understand your career and how you progress is as unique as your individual personality. We've created a culture and an environment that encourages personal growth and offers our people opportunities to learn and succeed. Whether you're in the early stages of your career or already have an established profession, we're constantly seeking to hire talented individuals who want to make a difference and grow with us. We're a connected company working together to create a business in which we can all take pride and prosper.