Credit Approver

Job ID: 38241

Location: Mumbai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 29 Aug 2025

**Key Responsibilities**

**Strategy**
- Provide inputs in shaping the Retail Risk Operations strategic direction
- Work with in-country stakeholders to deliver against the Retail Risk Operations strategic initiative

**Business**
- Optimise operating efficiency while balancing the effectiveness of file processing within the Retail Risk Operations function.
- Ensure the cost budget in Credit Initiation is based on robust capacity plans and is delivered through a rigorous cost management discipline.

**Processes**
- Ensure that credit files are processed while adhering to the process standards defined by CCO, Retail Clients.
- Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives.
- Leverage and build credit assessment infrastructure capability to optimize process efficiency.
- Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
- Implement the Operational Risk Framework in Retail Risk Operations and monitor the operational risk metrics to identify potential control weaknesses.
- Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.

**People & Talent**
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage and retain high quality people, with succession planning for critical roles.

**Risk Management**
- Identify and share industry best practices and work with the businesses for their feasibility and implementation.

Ensure all Credit Initiation policies and procedures comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures**Governance**
- Ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.
- Embed the Group’s values and code of conduct in Credit Initiation to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture.
- Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Serve as a Director of the Board
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

**Key stakeholders**
**Internal stakeholders**
- Country Retail Risk Head
- RRO Team, Policy Team
- Country Business Heads and Product Head, Retail Client segment
- In-country governance forums (as may be applicable)
- Country Fraud and Collections Heads
- Internal IT partners supporting Retail Clients business
- HR & L&TD team
- Operations, L&C and Customer Experience Management Unit

**External stakeholders**
- Auditors and Regulators
- Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks
- Suppliers, vendors and consultants

**Other Responsibilities**
- Review files received from lending operations and check file for documentation and Compliance.
- Risk Analysts to conduct Tele PD or Physical PD as applicable to the case and as defined by the policy.
- Manage reworks with lending operations and business for completion of additional requirements.
- Review and Validate legal and valuation reports and also arrive at the final eligibility.
- Validate banking, Sales turnover and other key financial ratios that are critical for credit decisioning along with pre-booking FRM checks.
- Highlight relevant deviations with respect to Policy. Maintain TAT & productivity.
- Perform checks on exter