Back Office Supervisor

21 hours ago

Thane, India Datamark Full time

Greetings from DATAMARK,MUMBAI

We're urgently hiring for BACK OFFICE SUPERVISOR at DATAMARK,MUMBAI

**Position Overview**:
The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties.

**Primary Responsibilities**:

- Manages a team of assigned back office associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules.
- Organizes and oversees the schedules and work of assigned back office associates.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy.
- Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals.
- Reviews work outputs by associates.
- Ensures that associates are informed about changes to company products and services.
- Collects data and prepares reports on customer complaints and inquiries.
- Prepares monthly reports summarizing the assigned back office team’s performance.
- Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff.
- Hires entry-level back office associates.
- Performs other related duties as assigned.

**Minimum Qualifications**:

- **Field Experience**:

- At least 2 years of back office field experience.
- **Position Experience**:

- At least 1 year of experience in a supervisory role.
- **Other Qualifications**:

- Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required.

**Note
- CANDIDATE MUST BE COMFORTABLE WITH PERMANENT NIGHT SHIFTS.**

**GRADUATION OR GRADUATION EQUIVALENCY DEGREE IS MANDATORY.**

**BPO EXPERIENCE IS MANDATORY.**

**Salary upto
- 4.2lpa**

Pay: ₹400,000.00 - ₹425,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift

Work Location: In person

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