Global Support Services

1 day ago


Ahmedabad Gujarat, India Zydus Group Full time

Department
- FINANCE
- Job posted on
- Aug 21, 2024
- Employment type
- P-P8-Probationer-HO Executive

**Job Description - Accounts Receivable**

Handle all accounting activities around the customers allocated to the person

Deduction Management - communicate with customers for back up details for unknown deductions, dispute incorrect deductions for payback & discuss deduction report with US office at month end.

AR Ageing report (weekly) and follow up with customers for overdue sales invoices

Customer claims management through Sales Force, case assignments to Analyst & approval based on DoA through work flow

Expiry processing - Track Inmar for partial DM, process/evaluate in Zyra, give credit after approval through Sales Force & dispute-payback

Shortages - Investigation with ELSS, issue credit for after approval in Sales Force for substantiated claims & dispute unsubstantiated claims to get payback

Sales returns (Overage return & Damages) - Process RMAs, give credit after approval through Sales Force & dispute excess claim for payback. For SHO & Damages inform Supply Chain for Insurance recovery if claim above a certain threshold limit.

Process credits of approved Recall fees, Trade show fees in coordination with US office.

Process credits for Admin, Rebate, IPA, CPA, Billback, NSP and other incentive claims at month end after validation of incentives done by US Team.

Regular checking of customer portal for customer claim details and missing sales invoices

Prepare & maintain SOPs

1. Degree M. Com or CA (Inter)

2. Minimum 3-4 years of experience in accounting - AR or AP

3. Worked in SAP

4. Used Excel functions during routine work - Vlookup, Pivot, If functions

5. Good level of English - written and verbal - to communicate with Customers/US team



  • Ahmedabad, Gujarat, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 05 What's In It For You? As part of the Global Operations leadership team, this role is more of an operations specialist, communications who will work on strategy and communications efforts focusing on and supporting internal communications strategy. You will help the Global Operations Leadership team...


  • Ahmedabad, Gujarat, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 05 **The Team**: As a member of the Client Services team, you'll be an integral part of our team dedicated to supporting clients using our S&P Capital IQ and Capital IQ Pro platforms. You'll collaborate closely with experienced professionals across various departments, including Sales, Content, Product,...


  • Ahmedabad, Gujarat, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 07 **The Role**: Associate, Capital Markets Client Services **The Team**: As a member of the Capital Markets Client Services team, you will serve as an expert for the S&P Capital IQ and Capital IQ Pro platforms. You will be responsible for providing client support on our business intelligence tool by...


  • Ahmedabad, Gujarat, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 05 **The Team**: The Insurance Client Services Role involves being one of the main client contact in providing them support on maximizing the use of the product for Insurance companies covered in Capital IQ Pro. On a daily basis, the associate’s time is spent in addressing client questions and...


  • Ahmedabad, Gujarat, India U-Connect Global Services Pvt Ltd Full time

    **Company Name**: U-Connect Global Services Pvt Ltd **Responsibilities**: - Answer inbound customer calls - Handle renewals and cancellations - Provide account information and status - Provide workflow assistance - Manage all customer issues and requests - Develop and improve customer experience - Manage complaints **Skills**: - English Fluency -...


  • Ahmedabad, Gujarat, India S&P Global Full time

    **Associate, Client Services**: - Ahmedabad, India - Operations Group - 317769 **Job Description**: **About The Role**: **Grade Level (for internal use)**: 07 ** The Role**:Associate, Client Services. **The Team**:Capital Markets Client Services Our data, analytics, and research help our customers make informed, smarter business decisions and...


  • Motera, Ahmedabad, Gujarat, India Global Graner Sales Services Pvt. Full time ₹ 2,10,000 - ₹ 4,20,000 per year

    Job DescriptionJob Title: Chairman and Managing Director (CMD) SupportLocation: Motera, Ahmedabad, IndiaJob Type:Full-timeAbout Us:Global Garner Sales Services Limited is a dynamic and rapidly growing organization in e-commerce and digital marketing. Global Garner is a Universal app to save what you spend by providing the best offer of Cashback/Reward with...


  • Ahmedabad, Gujarat, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 07 **The Team**: The role involves being one of the main client contact in providing them support on maximizing the use of the product. On a daily basis, the associate’s time is spent in addressing client questions and requests about the platform/excel add-in and is also responsible for escalating...


  • Vadodara, Gujarat, India AIS InfoSource Full time

    **JOB TITLE: Global Customer Support**: **EXPERIENCE REQUIRED**: 0 - 5 Years **NUMBER OF POSITIONS**: 30 **DEPARTMENT**: OPERATIONS **REPORTS TO**:Team Leader - Operations **LOCATION**:Vadodara **ESSENTIAL DUTIES AND RESPONSIBILITIES**: **—** - This is a full-time on-site role for a Global Customer Support located in Vadodara.**—**- **—** -...


  • Ahmedabad, Gujarat, India U-Connect Global Services Pvt Ltd Full time

    **Company Name**: U-Connect Global Services Pvt Ltd **Responsibilities**: - Answer inbound customer calls - Handle renewals and cancellations - Provide account information and status - Provide workflow assistance - Manage all customer issues and requests - Develop and improve customer experience - Manage complaints **Skills**: - English Fluency -...