Associate - Esg Client Services

**About the Role**:
**Grade Level (for internal use)**: 07
**The Role**: Associate - ESG Client Services

**The Team**: The Client Support team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in US, Argentina, Pakistan, India & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc.).

**The Impact**: As a Client Support Associate focused on ESG, you understand the everyday workflow of clients and help utilize our products more effectively and efficiently. You will directly contribute to the department’s goals of improving client support interactions. As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data, and the industries we cover. Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.

**Work Shift**: The team operates 24/7 and may require working during the US hours and on weekends.

**What’s in it for you**:
Sharpen your professional and social skills while interacting with industry leaders.
Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations, and universities located across the globe.
Learn technical expertise like MS Excel and SQL.
Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward exceptional performance with growth opportunities.

**Responsibilities**:
Use Diagnostic Techniques to go beyond client wants and delve into the why.
Make suggestions regarding product usability, presentation, and data quality.
Work with clients and internal colleagues to help build customized, data-driven Excel models.
Conduct educational WebCasts and Pro-active client outreach campaigns.

**What We’re Looking For**:
Minimum of a Bachelor's/College degree in Economics, Finance, or equivalent
Interest in sustainability/ ESG areas will be preferred
Knowledgeable in finance, capital markets, or the global economy
Excellent written and verbal communication skills
Strong attention to detail and ability to multitask effectively
Team-player mentality with tight-knit teamwork skills
Flexible to changes in a rapidly evolving environment

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competi