Customer Services Advisor

13 hours ago

Faridabad, India NetCare Consulting PVT LTD Full time

Company:
We are UK based Digital Marketing Consultancy Firm. NetCare Digital Marketing Agency. We Provide Total Digital Marketing Solution for Small & Mid Scale Business.
- Bachelors degree / UG
- A genuine sales interest
- Excellent communication
- Problem solver
- Exceptional organizational skills
- Creative thinker
- Team player

Job Benefits & Perks
- Flexible to work in UK shift
- Should able to join immediately
- Must have English Fluency
- Benefits: Fixed Salary
- Process: Inbound Sales Executive
- Shift: UK Shift (12.30 PM to 10.30 PM)
- **No Transportation will be provided**

**Job Description**:
**DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL CALLING or VOICE EXPERIENCE**
- Answering inbound calls of customers and clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Responsible for generate sales through inbound and outbound calls.
- Inbound calls to be handled from the US, Australia, UK
- Sales and Cross Sales
- Website chats in order to qualify leads into Sales opportunities
- Providing solutions to customer's queries, handling their objections effectively
- Rigorous follow ups and managing outbound calls on business leads and leads generated from various events
- Updating information on CRM and maintaining detailed database of all the prospective leads and their status
- Routing qualified opportunities to sales executives
- Communicate the company's brand values to ensure the highest number of conversions
- Execute strategy and process given by Sales Head
- Customer Handing
- Learning about Company's products, services, marketing Campaigns and to understand how these campaigns, products and services align to customer needs
- Explaining all the products, services and ongoing offers to our prospective customers
- Providing solutions to customer's queries, handling their objections effectively

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off

Schedule:

- Monday to Friday
- Rotational shift
- UK shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Faridabad, Faridabad - 121006, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Inside sales: 1 year (required)
- Customer service: 1 year (required)
- Customer support: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

**Speak with the employer**

+91-XXXXXXXXXX

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