Process Trainer

JD for Process Trainer

A product trainer is responsible for providing training and education on a particular product or service to employees, customers, or both. Their primary role is to ensure that individuals have a comprehensive understanding of the product's features, benefits, and usage in order to effectively sell or use it.

Here's a detailed job description for a product trainer:
Conducting Training Sessions: Design and deliver training programs, workshops, and presentations to educate employees or customers about the product. This includes creating training materials, such as manuals, presentations, and interactive activities, to facilitate learning.

Product Knowledge Expertise: Develop an in-depth understanding of the product, including its functionalities, technical specifications, target audience, and competitive advantages. Stay updated on product updates, new releases, and industry trends to provide accurate and relevant information during training sessions.

Training Needs Analysis: Assess the training needs of employees or customers by conducting surveys, interviews, or observations. Identify knowledge gaps and customize training programs to address specific requirements, ensuring that the content is tailored to the audience's skill level and job responsibilities.

Onboarding and Orientation: Assist in onboarding new employees by delivering product training sessions as part of their orientation process. Ensure that new hires understand how the product fits into the company's overall strategy and how to effectively utilize it in their roles.

Sales Enablement: Collaborate with the sales team to provide product training that enhances their ability to effectively communicate product features, address customer concerns, and close deals. Provide ongoing coaching and support to sales representatives, keeping them up to date with product developments and sales techniques.

Customer Support and Education: Conduct product training for customers, either through live sessions, webinars, or online tutorials. Address customer inquiries, troubleshoot issues, and provide guidance on product usage, ensuring a positive user experience.

Training Evaluation and Feedback: Assess the effectiveness of training programs through evaluations, quizzes, and feedback mechanisms. Analyze training outcomes and make recommendations for improvement, such as refining training materials, adjusting delivery methods, or incorporating new technologies.

Collaboration and Relationship Building: Collaborate with cross-functional teams, such as product managers, marketing, and customer support, to gather product insights and ensure training materials align with the product's messaging and positioning. Build strong relationships with stakeholders and serve as a reliable resource for product-related inquiries.

Continuous Learning: Stay updated on industry best practices, training methodologies, and emerging technologies to enhance training delivery and effectiveness. Attend conferences, workshops, and professional development opportunities to expand knowledge and skills in product training.

Key Skills and Qualifications:
Strong communication and presentation skills

Excellent product knowledge and understanding

Ability to explain complex concepts in a clear and concise manner

Experience in instructional design and training content development

Proficiency in using training tools and technologies

Analytical and problem-solving skills

Adaptability and flexibility in a fast-paced environment

Strong organizational and time management skills

Previous experience in product training or related roles is preferred

Overall, a product trainer plays a vital role in ensuring that employees and customers have the knowledge and skills required to effectively use and promote a product. Their training efforts contribute to the product's success by improving adoption rates, customer satisfaction, and sales performance.

**Salary**: ₹30,837.80 - ₹35,669.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person