Customer Service Executive

5 hours ago

Amritsar, India Fretron Private Limited Full time

**Company Overview**:
At **Fretron Pvt. Ltd.**, we are at the forefront of revolutionizing the transportation management industry through our cutting-edge SaaS-based logistics solutions. Founded by industry veterans with a combined experience of 35 years, our commitment is to create the most comprehensive cloud-based logistics technology platform. Our platform empowers major companies to optimize freight costs, streamline order and load management, eliminate delays, and achieve end-to-end visibility in their logistics operations. We proudly serve esteemed clients such as Jindal Saw, V-Mart Retail, Exide Industries, Century Ply, Shyam Steel, and many more.

**Key Responsibilities**:

- Install and configure GPS devices according to manufacturer specifications.
- Collaborate with clients to determine the optimal placement of devices for reliable GPS signal reception.
- Perform comprehensive testing and troubleshooting to ensure the proper functioning of GPS systems.
- Provide training and guidance to clients on the effective use of GPS devices and their features.
- Collaborate with the technical team to resolve complex installation or maintenance issues.
- Maintain accurate records of installations, configurations, and maintenance activities.
- Stay informed about the latest GPS technologies and advancements to offer top-tier service to clients.
- Adhere to all safety protocols and guidelines during installation work.
- Deliver exceptional customer service by addressing client queries and concerns professionally.
- Travel to client locations across Andhra Pradesh and Tamil Nadu for on-site installations and maintenance.

**Qualifications**:

- High school diploma or equivalent educational qualification.
- Proven experience in installing and configuring GPS systems or related technical fields.
- Strong technical knowledge of GPS devices, installation procedures, and maintenance practices.
- Proficiency in using essential tools and equipment for installations.
- Exceptional troubleshooting and problem-solving skills.
- Meticulous attention to detail and precision in work.
- Effective communication and interpersonal skills.
- Ability to work independently and collaboratively as part of a team.
- Valid driver's license and willingness to travel extensively within Andhra Pradesh and Tamil Nadu.

**Contact Information**:
For inquiries, please reach out to the designated contact person at +91 9717922297.

**Job Type**: Full-time

**Salary**: ₹8,869.35 - ₹25,899.46 per month

**Speak with the employer**
+91 9717922297

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