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Patient Care Coordinator

2 weeks ago

Ghaziabad Uttar Pradesh, India RSP Medical Services Pvt Ltd Full time

**Job Title**: Floor Manager / Patient Care Manager / OPD Manager
**Experience Required**: 4-5 years
**Qualification**: Graduate / MBA (Healthcare Management or Hospital Administration preferred)

**Key Responsibilities**:

- Supervise day-to-day operations of OPD/floor to ensure smooth patient flow.
- Coordinate with consultants, nursing, billing, and support staff for timely patient services.
- Ensure adherence to hospital protocols, TATs, and service quality standards.
- Handle patient grievances and resolve issues promptly to ensure patient satisfaction.
- Oversee appointment scheduling, registration, and queue management in OPD.
- Monitor staff attendance, discipline, and performance.
- Maintain documentation and generate daily MIS reports on patient volumes and service metrics.
- Coordinate with housekeeping, transport, and front office teams for operational support.
- Assist in audits, NABH compliance, and process improvement initiatives.
- Train and guide new joiners and junior staff on patient handling protocols.

**Required Skills**:

- Strong interpersonal and leadership skills
- Good understanding of hospital operations and patient care protocols
- Proficiency in HIS or hospital software systems
- Excellent problem-solving and multitasking ability
- Good command over spoken and written English & Hindi

**Work Schedule**:Full-time

**Salary**:Based on Experience and Interview

Pay: From ₹25,000.00 per month

Work Location: In person