Contact Centre Associate

2 weeks ago

Kochi, India Dynamed Healthcare Pvt Ltd Full time

Handles incoming and outgoing calls
- Respond to customer queries in polite, friendly and professional manner
- Take ownership of all cases until satisfactory solution is reached
- Adhere and follow on agreed KPI/Targets
- Proper escalation process should be followed on all complex cases where agent may need to escalate issue second level of support as need may arise
- Required to handle and infuse angry patient and to offer viable solution
- Required to meet agreed target on daily/weekly/monthly basis
- Perform outbound calls for appointment confirmation,rescheduling,telemarketing activity,retention,online appointment and other related outbound activity
- Inform patients about new products,treatment and services
- Sell the products and services to existing and new patients
- Listen to objections and handle them effectively
- Comply with all other tasks assigned by Supervisor/Manager
- Maintain Customer complaint/Suggestion log
- May be asked to work on split duty and different shifting timing according to business needs
- Respond to or redirect telephone calls to appropriate staff and departments
- To comply with Existing policies and procedures
- Actively participate in Patient safety and Quality Improvement Programs and other In service Training Programs
- Perform other duties and tasks assigned by the Head of Department within the scope of his/her job
- CANDIDATE SHOULD SPEAK ENGLISH FLUENTLY

Schedule:

- Flexible shift
- Rotational shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)

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