Inbound Customer Service Representative

Description & Requirements

About DIYguru

DIYguru is a leading platform specializing in electric mobility education and sustainable technology training. We offer a wide range of courses and certifications designed to upskill individuals and organizations in electric vehicles, renewable energy, autonomous systems, smart manufacturing, and more. Our mission is to empower future professionals through innovative education and high-quality customer support.

Position Overview

Key Responsibilities

Handle Inbound Calls: Receive and respond to inbound calls from prospective students and clients interested in DIYguru’s courses and services. Provide detailed information and guidance to help them understand our offerings.

Convert Inquiries into Sales: Use effective sales techniques to convert inquiries into enrollments. Understand customer needs, match them with suitable courses, and persuade them to enroll.

Provide Product Knowledge: Stay updated on DIYguru’s full range of courses and services, including details about course content, certifications, pricing, and benefits. Clearly communicate these details to potential customers.

Build Strong Customer Relationships: Establish and maintain positive relationships with potential customers by providing excellent customer service, addressing their questions, and ensuring a smooth enrollment process.

Follow-Up on Leads: Conduct follow-up calls to potential customers who have expressed interest in DIYguru’s courses. Provide additional information and address any concerns to encourage enrollment.

Maintain Accurate Records: Keep detailed records of all interactions with potential customers in the CRM system, including call notes, follow-up actions, and sales conversions. Ensure data accuracy and maintain customer confidentiality.

Achieve Sales Targets: Meet or exceed monthly sales targets and performance metrics as set by the sales manager. Continuously strive to improve sales skills and product knowledge to increase conversion rates.

Collaborate with Sales and Marketing Teams: Work closely with the sales and marketing teams to align on strategies, share feedback, and optimize the customer acquisition process. Provide insights on customer needs and preferences to help refine marketing efforts.

Stay Updated on Industry Trends: Keep up-to-date with trends and developments in the electric mobility and e-learning sectors. Use this knowledge to enhance conversations with potential customers and tailor sales pitches accordingly.

Handle Customer Objections: Address customer objections and concerns with confidence and provide satisfactory solutions. Use effective negotiation skills to close sales while ensuring customer satisfaction.

**Requirements**:
A bachelor’s degree in Business, Marketing, Communications, or a related field.

A minimum of 1-3 years of experience in sales, customer service, or telecalling, preferably within the education, technology, or e-learning sectors.

Strong communication and interpersonal skills, with the ability to engage customers and build rapport over the phone.

Proven track record of meeting or exceeding sales targets.

Excellent customer service skills and a positive, persuasive attitude.

Good understanding of technical education and e-learning platforms is preferred.

Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.

Proficiency in using CRM software and Microsoft Office Suite.

Ability to work independently and as part of a team in a fast-paced environment.

Self-motivated, proactive, and results-oriented.

Fluent in English; proficiency in additional languages is a plus.

What Makes DIYguru a Great Place to Work

At DIYguru, we foster a culture of innovation, collaboration, and continuous learning. We value diversity and inclusion and empower our team members to achieve their full potential. As part of our team, you will have the opportunity to make a significant impact on our sales efforts and help shape the future of mobility education.

Join Us

Pay: ₹20,000.00 - ₹30,000.00 per month