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Customer Service Representative
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Customer Service Representative (Chat / Call / Email Support)Location: Marol, Andheri, Mumbai (On-site)Salary: ₹25,000–₹30,000 In-hand/month + Monthly IncentivesSchedule: 6 days/week | Fixed 9-hour shift between 8:00 AM – 11:00 PM (No Night Shifts)About the Role:We're hiring a Customer Service Representative to handle chat, call, and email support for our growing D2C customer base.If you love solving problems, communicating clearly, and helping customers have a great experience — this is the perfect role for you.Key Responsibilities:- Handle inbound customer queries via chat, call, and email across brand platforms. - Resolve issues quickly while maintaining high-quality service standards. - Log and track all interactions using CRM and internal tools. - Follow up on pending or escalated issues until closure. - Communicate clearly and professionally with empathy and patience. - Share actionable feedback with team leads to improve internal processes. - Meet key metrics — response time, resolution rate, and customer satisfaction.Who You Are (Preferred Profile):- Education: 10+2 or Graduate in any discipline. - Experience: 6 months–4 years in Customer Support (Chat/Email/Voice) — preferably in D2C, e-commerce, healthcare, or wellness. - Strong verbal & written communication skills. - Familiar with CRM tools (Freshdesk, Zendesk, etc.) — an added advantage. - Calm, customer-first attitude and problem-solving mindset.Why Join Us- Competitive pay with monthly incentives - Supportive, growth-oriented team culture - Learn from experienced managers and fast-track your career in customer experience - Opportunity to work with a growing consumer brand in MumbaiReady to Apply?Send your resume to hiring@skillveda.ai with the subject line:"Application – Customer Support Executive (Mumbai)"Customer Support Executive, Customer Service Executive, Customer Support Associate, Chat Support Executive, Voice Process Executive
