Front Office Executive

2 days ago

Rajpura, India Eagle Motel Full time

**Job Summary**

Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation.

**Responsibilities and Duties**
- Greets, registers, and assigns rooms to guests.
- Issues room key to guest.
- Responsible for proper key control and other security measures.
- Answers telephone in absence of telephone operator.
- Transmits and receives telephone messages and sets up guests’ wake-up calls.
- Date stamps, sorts, and racks incoming mail and messages.
- Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests’ accounts. Operating the front office computer system. Makes photocopies if needed.
- Computes bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone, to guest folio.
Makes restaurant, transportation, or entertainment reservations for guests
- Checks out guests and inquires about their stay.
- Actively builds awareness of the Brand to guests.
- Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
- Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
- Confers and cooperates with other departments as needed to ensure coordination of activities.
- Ensures Inn compliance of all company policies and procedures.
Adheres to all safety procedures and informs management of any unsafe conditions.
- Attends meetings and training as requested.

**Required Experience, Skills and Qualifications**

General knowledge of computers.
Excellent interpersonal communication and customer service skills.
Maintains professional appearance and demeanor at all times.

**Experience**:
Customer Service: 1 year (preferred)
Work: 2 year (required)

**Language**:
Hindi, English and Punjabi

**Experience**:

- work: 1 year (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

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