Associate, Operations

2 weeks ago

Bengaluru Karnataka, India Webhelp Full time

**Customer Service/Support**

**Location**
- Bangalore, India***

Job Title:
Associate, Operations

**Job Description**:

- Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**Role and Key Responsibilities**:
Primary escalation contacts for Account Leaders, such as customer complaint root cause & improvement action plan reviews
-Provide account specific KPI/SLA/SLO reporting and monitoring.
-Provide / process Account Knowledge / Process Updates
-Account-specific Quality Performance (monitor account QA objective and account-specific quality reviews as needed including attending client QA calibration meetings)
-Point of contact for Account Leadership for Help Desk inquiries
-Work with Account Leadership to identify Help Desk process improvements and provide trend analysis as identified/needed (e.g., top ten calls review, etc.)
-Liaison for Level 2 Resolver Groups (e.g., account knowledge updates, case escalations, customer complaint reviews, account process reviews etc.)
-Monitor baseline volumes and AHT.
-Account specific problem management (e.g., monitor rejected cases, cases not accepted by Level 2, Sev 1 & 2 monitoring/root
-cause analysis)
-Respond and/or resolve account-specific customer complaints (e.g., complaint process documentation, complaint case tracking, etc.)
-Attend and participate in account-specific governance meetings, providing KPI/SLA/SLO reports, c-sat results etc. (e.g., monthly & quarterly governance, QPRs etc.)
-Provide on-call, after hours account support as needed.
-Provide Level 1 agent testing as needed.

**Key skills & knowledge**:
Ability to effectively communicate, both written and verbally
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Confirm customer understanding of the solution and provide additional customer education as needed.
-Ability to learn including strong problem-solving skills.
-Demonstrate strong probing and problem-solving skills.
-Should be able to handle complex queries.
-Should be able to resolve customer queries independently.

**Education - **Graduation**Disclaimer: -**-
**Location**:
IND Bangalore - Ecospace Bus Park

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Ad Operations Associate

    1 week ago

    Bengaluru, Karnataka, India Attain Solutions Full time

    We are looking for an Ad Operations Associate to join our growing ad operations team. As an Associate you will work closely with our Ad Ops team to ensure ad campaign setups, monitoring performance of the campaigns and reporting. This position reports to the Senior Manager of Ad Operations. **Roles and Responsibilities**: - Manage key digital ad operations...

  • Operations Associate

    1 week ago

    Bengaluru, Karnataka, India DOQFY Full time

    Functional Area: Operations Designation: Operations Associate Job Title**:Executive - Operations** Location: Bangalore / Karnataka Experience: Fresher Compensation: As per Industry Standard (18000) **About DOQFY**: DOQFY provides legal ancillary and contract management solutions through its proprietary technology platform for businesses, professionals...

  • Associate Operations

    1 week ago

    Bengaluru, Karnataka, India Teachmint Full time

    **About Teachmint**: At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary...

  • Trade Operations Associate

    1 week ago

    Bengaluru, Karnataka, India Brainwire Analytics Full time

    As an Operations Associate, you'll be the backbone of the future of personal assistance service, transforming how people delegate their daily chores. You'll work closely with the founders to cater to user requests, manage vendor relations, and build the operations arms of India’s next big consumer-tech company. **Who Should Apply?** We're looking for...

  • Operations Associate

    21 hours ago

    Bengaluru, India NextGrowth Labs Full time

    We are looking for an Operations Associate to join our team and support our organization by managing the day-to-day tasks and administrative needs of our business operations. Operations Associate responsibilities include completing various administrative tasks, enforcing the organization’s policies and standards, and assisting with recruitment activities....

  • Associate - Operations

    1 week ago

    Bengaluru, Karnataka, India Wesco Full time

    Launch your career! We are hiring immediately for Warehouse workers! We will teach you about distribution and supply chain techniques valued by Fortune 250 companies around the globe. We are Wesco! We enable the connected world - you help turn on the lights. **Why You’ll Love Wesco** When you join Wesco, you become part of a global leader in...

  • Associate, Creative Operations

    4 days ago

    Bengaluru, Karnataka, India Saks Full time

    **Who We Are**: Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise...

  • Associate, Creative Operations

    4 days ago

    Bengaluru, Karnataka, India Saks Full time

    **Who We Are**: Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise...

  • IT Operations Associate

    7 days ago

    Bengaluru, Karnataka, India Wepitch Full time

    **Job Title**: IT Operations Associate **Job Summary**: We are seeking a proactive and detail-oriented Junior IT Operations Specialist to join our IT team. This role supports the smooth running of daily IT operations, system performance, and IT asset management, ensuring high availability and optimal performance of IT services. The Junior IT Operations...

  • Operations Associate

    2 weeks ago

    Dasarahalli, Bengaluru, Karnataka, India GroTechMinds Software Private Limited Full time

    **Job Title**: Operations Associate (Non-Sales Team) **Location**: Bangalore **Company**: GroTechMinds Software Pvt. Ltd. **Job Type**: Full-time **About Us**: GroTechMinds Software Pvt. Ltd. is a fast-growing EdTech platform based in Bangalore. We are dedicated to providing affordable, industry-relevant IT courses to bridge the gap between academic...