Associate, Operations

7 days ago

Bengaluru Karnataka, India Webhelp Full time

**Customer Service/Support**

**Location**
- Bangalore, India***

Job Title:
Associate, Operations

**Job Description**:

- Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**Role and Key Responsibilities**:
Primary escalation contacts for Account Leaders, such as customer complaint root cause & improvement action plan reviews
-Provide account specific KPI/SLA/SLO reporting and monitoring.
-Provide / process Account Knowledge / Process Updates
-Account-specific Quality Performance (monitor account QA objective and account-specific quality reviews as needed including attending client QA calibration meetings)
-Point of contact for Account Leadership for Help Desk inquiries
-Work with Account Leadership to identify Help Desk process improvements and provide trend analysis as identified/needed (e.g., top ten calls review, etc.)
-Liaison for Level 2 Resolver Groups (e.g., account knowledge updates, case escalations, customer complaint reviews, account process reviews etc.)
-Monitor baseline volumes and AHT.
-Account specific problem management (e.g., monitor rejected cases, cases not accepted by Level 2, Sev 1 & 2 monitoring/root
-cause analysis)
-Respond and/or resolve account-specific customer complaints (e.g., complaint process documentation, complaint case tracking, etc.)
-Attend and participate in account-specific governance meetings, providing KPI/SLA/SLO reports, c-sat results etc. (e.g., monthly & quarterly governance, QPRs etc.)
-Provide on-call, after hours account support as needed.
-Provide Level 1 agent testing as needed.

**Key skills & knowledge**:
Ability to effectively communicate, both written and verbally
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Confirm customer understanding of the solution and provide additional customer education as needed.
-Ability to learn including strong problem-solving skills.
-Demonstrate strong probing and problem-solving skills.
-Should be able to handle complex queries.
-Should be able to resolve customer queries independently.

**Education - **Graduation**Disclaimer: -**-
**Location**:
IND Bangalore - Ecospace Bus Park

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Ad Operations Associate

    20 hours ago

    Bengaluru, Karnataka, India Attain Solutions Full time

    We are looking for an Ad Operations Associate to join our growing ad operations team. As an Associate you will work closely with our Ad Ops team to ensure ad campaign setups, monitoring performance of the campaigns and reporting. This position reports to the Senior Manager of Ad Operations. **Roles and Responsibilities**: - Manage key digital ad operations...

  • Associate Operations

    21 hours ago

    Bengaluru, Karnataka, India Teachmint Full time

    **About Teachmint**: At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary...

  • Operations Associate

    5 days ago

    Bengaluru, Karnataka, India DOQFY Full time

    Functional Area: Operations Designation: Operations Associate Job Title**:Executive - Operations** Location: Bangalore / Karnataka Experience: Fresher Compensation: As per Industry Standard (18000) **About DOQFY**: DOQFY provides legal ancillary and contract management solutions through its proprietary technology platform for businesses, professionals...

  • Operations Associate

    3 days ago

    Bengaluru, Karnataka, India DOQFY Full time

    Functional Area: Operations Designation: Operations Associate Job Title**:Executive - Operations** Location: Bangalore / Karnataka Experience: Fresher Compensation: As per Industry Standard (18000) **About DOQFY**: DOQFY provides legal ancillary and contract management solutions through its proprietary technology platform for businesses, professionals...

  • Trade Operations Associate

    3 days ago

    Bengaluru, Karnataka, India Brainwire Analytics Full time

    As an Operations Associate, you'll be the backbone of the future of personal assistance service, transforming how people delegate their daily chores. You'll work closely with the founders to cater to user requests, manage vendor relations, and build the operations arms of India’s next big consumer-tech company. **Who Should Apply?** We're looking for...

  • Operations Support Associate

    1 week ago

    Bengaluru, Karnataka, India ISDC Project Full time

    **Roles & Responsibilities - Operations Support Associate** - Coordinate with different professional bodies. - Coordinate fee collection and registration. - Coordinating for Materials. - Handle student queries and concerns. - Coordinate with partners for documentation. - Maintain database as per requirement. - Sourcing Accreditation documentation. -...

  • Operations Associate

    7 days ago

    Dasarahalli, Bengaluru, Karnataka, India GroTechMinds Software Private Limited Full time

    **Job Title**: Operations Associate (Non-Sales Team) **Location**: Bangalore **Company**: GroTechMinds Software Pvt. Ltd. **Job Type**: Full-time **About Us**: GroTechMinds Software Pvt. Ltd. is a fast-growing EdTech platform based in Bangalore. We are dedicated to providing affordable, industry-relevant IT courses to bridge the gap between academic...

  • Telehealth Operations Associate

    1 week ago

    Bengaluru, Karnataka, India Plum Benefits Full time

    **About the Role**:We’re looking for a detail-oriented and proactive **Telehealth Operations Associate** to join our Health & Wellness team. You’ll play a key role in ensuring smooth day-to-day operations of our telehealth services—connecting patients with doctors, managing schedules, coordinating with vendors, and supporting internal teams. **Key...

  • Business Operations Associate 3

    1 week ago

    Bengaluru, Karnataka, India Hewlett Packard Full time

    **Supply Chain Operations** **At HP Inc.** Do you love taking tough challenges? Do you love disrupting the status quo and want to re-invent? We are in search of talented people like you who are inspired by the big questions, driven to learn and grow, and dedicated to making a meaningful difference. HP is a leading technology company, with 8 decades of...

  • Business Operations Associate 3

    1 week ago

    Bengaluru, Karnataka, India Hewlett Packard Full time

    **Supply Chain Operations** **At HP Inc.** Do you love taking tough challenges? Do you love disrupting the status quo and want to re-invent? We are in search of talented people like you who are inspired by the big questions, driven to learn and grow, and dedicated to making a meaningful difference. HP is a leading technology company, with 8 decades of...