Customer Service Executive

5 days ago

T Nagar Chennai Tamil Nadu, India Tour Times Full time

**On site Job (Work Form Office)**

**Key Responsibilities**:
**1.** **Customer Interaction**:
Provide information about packages, services, and assist with booking inquiries.

Address customer concerns and resolve issues in a timely and professional manner.

**2.** **Booking Coordination**:
Process bookings and reservations accurately. Coordinate with the sales and operations teams to ensure seamless execution of customer requests.

Maintain up-to-date records of bookings and client information.

**3.** **Documentation**:
Prepare and manage necessary documentation for bookings.

Ensure compliance with company policies and industry regulations.

**4.** **Communication**:
Communicate effectively with clients, colleagues, and other departments.

Keep clients informed about their bookings, payments, and any changes in travel plans.

**5.** **Administrative Support**:
Assist in general administrative tasks related to front office operations.

Manage and organize virtual files and documents.

**6.** **Problem Resolution**:
Address and resolve customer issues promptly and professionally.

Collaborate with other departments to find solutions to challenges.

**7.** **Quality Assurance**:
Ensure the accuracy of information provided to clients.

Seek and implement feedback to improve service quality.

**8.** **Work from Home Setup**:
Possess a reliable internet connection and a suitable workspace.

Adhere to company policies regarding remote work.

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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