Customer Relationship Executive

2 weeks ago

Banganga Indore Madhya Pradesh, India SKYLINE Industries Private Limited Full time

The Customer Service Executive will be responsible for managing customer inquiries, resolving customer complaints, and providing information about products and services. This role requires excellent communication skills, a customer-centric attitude, and the ability to handle a high volume of interactions efficiently.

**Key Responsibilities**:

- **Customer Interaction**:

- Greet customers warmly and ascertain the reason for their inquiry or concern.
- **Issue Resolution**:

- Identify and assess customers’ needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- **Product Knowledge**:

- Maintain a deep understanding of the company’s products and services.
- Provide accurate, valid, and complete information by using the right methods/tools.
- **Record Keeping**:

- Keep detailed records of customer interactions, process customer accounts, and file documents.
- Document customer interactions, transactions, comments, and complaints.
- **Team Collaboration**:

- Work with customer service team members to ensure a consistent and high-quality level of service.
- Communicate with other departments to resolve customer issues effectively.
- **Continuous Improvement**:

- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers and suggest ways to improve customer service processes.

**Qualifications**:

- **Education**: High school diploma or equivalent; a bachelor’s degree in management is preferred.
- **Experience**: Proven customer support experience or experience as a Client Service Representative.
- **Skills**:

- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.

**Additional Requirements**:

- Proficiency in English

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 01/10/2024

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