Customer Relationship Executive

6 days ago

Old Palasia Indore Madhya Pradesh, India SYNTURE ORGANIZATION Full time

Build and maintain strong relationships with existing customers by offering personalized and proactive service.
- Understand customer needs, preferences, and challenges to provide tailored solutions.
- Serve as the point of contact for key customer accounts, ensuring smooth communication and coordination.
- Address and resolve customer complaints, issues, and queries in a timely and professional manner.
- Collaborate with the sales team to identify upselling and cross-selling opportunities within the customer base.
- Monitor customer satisfaction and take actionable steps to improve service delivery.
- Monitor customer satisfaction and take actionable steps to improve service delivery.
- Analyze customer feedback and suggest improvements to processes and products based on insights.
- Prepare and deliver presentations, reports, and proposals to customers as needed.
- Track and report on customer engagement and service metrics.
- Ensure timely follow-ups and maintain accurate customer records within the CRM system.
- Participate in customer retention campaigns and activities designed to enhance customer loyalty.
- Work with the marketing team to ensure customers are informed about new products, updates, or services.

Pay: From ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8770560977

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