Soft Services Executive

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Soft Services Executive
Work Dynamics
What this job involves
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL

**Role Summary**:
We currently have an exciting opportunity for a Soft Services Executive in Reading. The Executive will lead a team to ensure management of the day-to-day Hygiene Management for assigned property/facility, and support the India Operations Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for end-to-end cleaning of all areas within the facility as per schedule and ensure we provide hygiene environment at client facilities. Customer Service is a key part of this role to ensure our business’ customers receive outstanding support and all their needs are met.

**What the job involves**:
Hygiene Management
Workspaces and Conference Rooms
Breakout / Cafeteria cleanliness
Common area cleanliness
Daily / weekly/ monthly/ 54week checklist cleaning mechanisms
Ensure routine update in cleaning App on timely basis

Report Management
Maintain all checklists for audit purpose
Maintain all documents for audit purpose
Suggest / Recommend changes or inputs required to enhance / optimize process
Ensure routine update of database for future reference

Stock Management
Maintain all cleaning agents and toiletries appropriately
Maintain all PPE’s appropriately
Manage Minimum Order Quantity and Reorder Quantity on timely basis
Ensure sufficient stock of all HK related materials for specific site/city at any point of time
Team Management
Manage agreed manpower count as per PO
Ensure quick backfilling of open positions
Ensure Team Morale is high always
Should not be biased or partial on taking any actions
Observe the performance of the team consistently and provide multiple opportunities to grow.

Support FM functions in case of necessity
Should play a role of touchpoint for Employees community
Gather requirements / requests and channel with respective functions
Lead the requests end to end and ensure delivery with quality and within time limit
Bring out the challenges quickly to respective leaders / forums for quick resolutions

Site Operations Management
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Support other FM functions based on crisis as a cross function to balance eco system
Liason with vendors for programs, events and ensure smooth execution
24/7 emergency call support and site attendance is required
Risk Management
Ensure a property risk management program including audits is implemented and maintained
Ensure disaster recovering and business continuity plans are implemented and maintained
Ensure escalation procedures and incident reporting procedures are implemented and in place
Assist in the development of guidelines and strategies to ensure complianc