Soft Service Executive

JLL supports the Whole You, personally and professionally.
Soft Services - Executive | Integrated Facilities Management EMEA | Permanent
Reading | Competitive Salary
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
**Role Summary**:
We currently have an exciting opportunity for a Soft Services Executive in Reading. The Executive will lead a team to ensure management of the day-to-day Hygiene Management for assigned property/facility, and support the India Operations Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for end-to-end cleaning of all areas within the facility as per schedule and ensure we provide hygiene environment at client facilities. Customer Service is a key part of this role to ensure our business’ customers receive outstanding support and all their needs are met.
**What the job involves**:
Hygiene Management
Workspaces and Conference Rooms
Breakout / Cafeteria cleanliness
Common area cleanliness
Daily / weekly/ monthly/ 54week checklist cleaning mechanisms
Ensure routine update in cleaning App on timely basis
Report Management
Maintain all checklists for audit purpose
Maintain all documents for audit purpose
Suggest / Recommend changes or inputs required to enhance / optimize process
Ensure routine update of database for future reference
Stock Management
Maintain all cleaning agents and toiletries appropriately
Maintain all PPE’s appropriately
Manage Minimum Order Quantity and Reorder Quantity on timely basis
Ensure sufficient stock of all HK related materials for specific site/city at any point of time
Team Management
Manage agreed manpower count as per PO
Ensure quick backfilling of open positions
Ensure Team Morale is high always
Should not be biased or partial on taking any actions
Observe the performance of the team consistently and provide multiple opportunities to grow.
Support FM functions in case of necessity
Should play a role of touchpoint for Employees community
Gather requirements / requests and channel with respective functions
Lead the requests end to end and ensure delivery with quality and within time limit
Bring out the challenges quickly to respective leaders / forums for quick resolutions
Site Operations Management
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Support other FM functions based on crisis as a cross function to balance eco system
Liason with vendors for programs, events and ensure smooth execution
24/7 emergency call support and site attendance is required
Risk Management
Ensure a property risk management program including audits is implemented and maintained
Ensure disaster recovering and business continuity plans are implemented and maintained
Ensure escalation procedures and incident reporting procedures are implemented and in place
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
Achieve Key Performance Indicators and Service Level Agreement
Ideal Experience
Passion for quality - has an eye for detail to make sure the best delivery of services
Experience in Hotel Management, Cafeteria Management, facilities management, routine building operations, business or other related field.
Should possess fantastic interpersonal skills and be a strong leader. Staying calm under pressure and having wonderful customer service skills.
Knowledge of Occupational Safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems
Demonstrated experience with continuous improvement initiatives (highly desirable)
Knowledge of vendor management for specialized services
Proven capacity to understand and interpret commercial contracts
Budget management and financial analysis skills
Other Personal Characteristics
Strong communicator - Good presentation skills and possesses strong verbal & written communication skills also an active listener
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations
Flexible - able to adapt to rap