Operations Executive

6 days ago


Kolkata West Bengal, India MentorBeep Full time

**Location**: Kolkata (Work From Office) **Salary**: Up to ₹3.6 LPA Fixed + Up to ₹1.8 LPA Variable **Experience**: 0-2 Years

**Roles & Responsibilities1. Webinar & Tech Support**
- Coordinate and manage live webinars, ensuring smooth execution and presenter readiness
- Provide real-time technical support for audio, video, or connectivity issues
- Maintain accurate attendance and feedback records
- Audit webinar quality and suggest improvements

**2. Technical Support**
- Troubleshoot software, platform, and connectivity issues
- Maintain a knowledge base for recurring problems

**3. Operations Support**
- Support onboarding and gather feedback for service enhancement

**4. Data Maintenance**
- Update and manage participant databases, attendance, and feedback logs
- Ensure data accuracy and generate reports
- Collaborate with teams to resolve discrepancies

**5. Process Improvement**
- Stay updated on educational technology trends
- Suggest and implement workflow improvements
- Participate in training and upskilling initiatives

**Required Skills**:

- Strong written and verbal communication in English
- Proficiency in MS Excel/Google Sheets and MS Word/Google Docs
- Problem-solving skills, especially in technical troubleshooting

**Preferred (Not Mandatory)**
- Basic knowledge of SQL, APIs, or AI concepts
- Prior experience in operations or data management

**Education**
- Bachelor’s degree in Business, Computer Applications, or Technology

**Other**
- Must have a personal laptop

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹400,000.00 per year

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person


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