
Operations Executive
1 day ago
**Location**: Kolkata (Work From Office) **Salary**: Up to ₹3.6 LPA Fixed + Up to ₹1.8 LPA Variable **Experience**: 0-2 Years
**Roles & Responsibilities1. Webinar & Tech Support**
- Coordinate and manage live webinars, ensuring smooth execution and presenter readiness
- Provide real-time technical support for audio, video, or connectivity issues
- Maintain accurate attendance and feedback records
- Audit webinar quality and suggest improvements
**2. Technical Support**
- Troubleshoot software, platform, and connectivity issues
- Maintain a knowledge base for recurring problems
**3. Operations Support**
- Support onboarding and gather feedback for service enhancement
**4. Data Maintenance**
- Update and manage participant databases, attendance, and feedback logs
- Ensure data accuracy and generate reports
- Collaborate with teams to resolve discrepancies
**5. Process Improvement**
- Stay updated on educational technology trends
- Suggest and implement workflow improvements
- Participate in training and upskilling initiatives
**Required Skills**:
- Strong written and verbal communication in English
- Proficiency in MS Excel/Google Sheets and MS Word/Google Docs
- Problem-solving skills, especially in technical troubleshooting
**Preferred (Not Mandatory)**
- Basic knowledge of SQL, APIs, or AI concepts
- Prior experience in operations or data management
**Education**
- Bachelor’s degree in Business, Computer Applications, or Technology
**Other**
- Must have a personal laptop
**Job Types**: Full-time, Permanent
Pay: ₹200,000.00 - ₹400,000.00 per year
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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