
Customer Care Executive
2 weeks ago
**Key Responsibilities**:
- Provide product/service information and resolve customer issues or complaints.
- Ensure customer satisfaction by delivering prompt and effective solutions.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure resolution and satisfaction.
- Collaborate with other departments to address and resolve customer concerns.
- **Update customer databases and systems using Microsoft 365 tools (Excel, Word, etc.)**.
- Identify and escalate issues to management when necessary.
- Keep up to date with product/service knowledge to assist customers effectively.
**Qualifications and Skills**:
- **2 years of experience in customer care or a similar role.**:
- **Fluent in Hindi & English.**:
- **Basic knowledge of Microsoft 365 (Excel, Word, Outlook).**:
- Strong verbal and written communication skills.
- Excellent problem-solving and multitasking abilities.
- Ability to handle difficult or irate customers with patience and professionalism.
- Attention to detail and accuracy in data entry.
- A positive and empathetic attitude.
- Ability to work in a team and independently.
**Remarks**:
- **This role requires strong communication skills in Hindi to effectively interact with customers.**:
- The position offers opportunities for growth and advancement within the company.
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 6281387209
Application Deadline: 15/02/2025
Expected Start Date: 29/01/2025
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