Hotel Receptionist

5 days ago

Bengaluru Karnataka, India Okie placement services private limited Full time

As a hotel receptionist takes bookings, checks guests in and out of the hotel, allocates rooms and keys, and is the main point of contact between the guests and the staff.
- checking out guests, adding up their bills and taking their credit, debit card or cash payments.
- Greet, welcome, and check in new guests
- Inform guests of policies during the check-in process
- Answer calls and direct calls to appropriate parties
- Relay information to guests, such as hotel rates, services, hours
- Make reservations, confirm reservations, and cancel reservations if needed
- Ensure guests are in appropriate rooms
- Answer all guest questions
- Field guest requests and relay to appropriate parties
- Verify guests’ payment methods
- Deliver room keys, give guests directions to their rooms
- Maintain records of guest room bookings
- compute guests’ bills and post charges
- Accommodate guests with extra pillows, cots, toiletries
- Send messages to guests
- Pick up mail, packages, and documents for guests
- Field guest requests both in-person and by phone
- Tell guests about local services, attractions, and dining options
- Meet with housekeeping staff regularly
- Create incident reports, daily activity logs, or other documents requested by management
- Book and schedule conference rooms
- Help with administrative and clerical tasks as needed
- Maintain a positive attitude at all times
- Help guests access the internet and WIFI
- Go over all guest payments and charges during check-in and check-out as needed
- Process credit cards and accept cash
- Tell housekeeping when clients vacate rooms
- Monitor guest’s visitors to the hotel
- Enforce hotel rules and regulations
- Alert management of any wrongdoing or guest misconduct
- Report emergencies to the authorities
- Keep an orderly front desk and reception area

**Job Types**: Full-time, Part-time, Permanent, Fresher

Pay: ₹10,014.91 - ₹21,789.75 per month

Expected hours: 8 per week

Schedule:

- Day shift
- Fixed shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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